topic Re: Can't register to get bonus data in Get Support

Can't register to get bonus data

bryangne — Wed, 05 Jan 2022 10:18:49 GMT

Hi,

I purchased a sim card last weekend, when there was a 1 day promo to get 5gb extra data. In order to recieve the bonus data, I have to register my new public mobile account using the same email that I entered during the promo. The problem is that I had already registered that email for my mom, who is already using public mobile. I can't register a new account using the same email. Is there anything that can be done? I have to register before June 15th in order to recieve the bonus data.

Re: Can't register to get bonus data

GinYVR — Mon, 10 Jun 2019 06:40:31 GMT

Well the rule is it has to be a new customer, so it requires a new email. So your mom will get the bonus?

Re: Can't register to get bonus data

Anonymous — Mon, 10 Jun 2019 06:45:29 GMT

@bryangne wrote:
Hi,
I purchased a sim card last weekend, when there was a 1 day promo to get 5gb extra data. In order to recieve the bonus data, I have to register my new public mobile account using the same email that I entered during the promo. The problem is that I had already registered that email for my mom, who is already using public mobile. I can't register a new account using the same email. Is there anything that can be done? I have to register before June 15th in order to recieve the bonus data.

So why did you purchase the SIM using that email? The rules were pretty straight forward. No tricks or impenetrable legalese.

I would say not...but who knows...maybe they would cut you a break.

Re: Can't register to get bonus data

bryangne — Mon, 10 Jun 2019 06:56:52 GMT

I bought the card using the email because I forgot that I had registered my mom using it 😞

Re: Can't register to get bonus data

bryangne — Mon, 10 Jun 2019 06:58:47 GMT

How do i get in contact with them? Public mobile doesn't have phone centers so i can't call them.

Re: Can't register to get bonus data

MandyJ — Mon, 10 Jun 2019 07:08:59 GMT

@bryangne wrote:
How do i get in contact with them? Public mobile doesn't have phone centers so i can't call them.

All contact to Public Mobile is done on the private messaging system here. You can use this link to contact the moderators:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Depending on the volume of requests they currently have, you may need to wait a couple days before getting a reply.

Re: Can't register to get bonus data

geopublic — Mon, 10 Jun 2019 12:28:50 GMT

@GinYVR wrote:
Well the rule is it has to be a new customer, so it requires a new email. So your mom will get the bonus?

@GinYVR Not true. The bonus is tied to the SIM card number and email and the promo stipulates new account activations only so the mom will not get the 5G because she is an existing customer.

Re: Can't register to get bonus data

computergeek541 — Mon, 10 Jun 2019 20:15:19 GMT

@geopublic wrote:
@GinYVR wrote:
Well the rule is it has to be a new customer, so it requires a new email. So your mom will get the bonus?
@GinYVR Not true. The bonus is tied to the SIM card number and email and the promo stipulates new account activations only so the mom will not get the 5G because she is an existing customer.

You're right. It just won't allow an activation using that e-mail address. In this case, no one will automatically get the bonus.

I'm not sure that the bonus is tied to the sim card number. I have my doubts to as if they record the sim card numbers upon shipment.

Re: Can't register to get bonus data

geopublic — Mon, 10 Jun 2019 20:20:49 GMT

@computergeek541 wrote:
@geopublic wrote:
@GinYVR wrote:
Well the rule is it has to be a new customer, so it requires a new email. So your mom will get the bonus?
@GinYVR Not true. The bonus is tied to the SIM card number and email and the promo stipulates new account activations only so the mom will not get the 5G because she is an existing customer.
You're right. It just won't allow an activation using that e-mail address. In this case, no one will automatically get the bonus.

I'm not sure that the bonus is tied to the sim card number. I have my doubts to as if they record the sim card numbers upon shipment.

@computergeek541 I guess your right unless they were all part of the same batch within a specific range then it would not be very difficult to implement. One line of code to check the range they're checking for email anyway what's an extra check going to cost.

Re: Can't register to get bonus data

computergeek541 — Mon, 10 Jun 2019 20:27:11 GMT

@geopublic wrote:
@computergeek541 wrote:
@geopublic wrote:
@GinYVR wrote:
Well the rule is it has to be a new customer, so it requires a new email. So your mom will get the bonus?
@GinYVR Not true. The bonus is tied to the SIM card number and email and the promo stipulates new account activations only so the mom will not get the 5G because she is an existing customer.
You're right. It just won't allow an activation using that e-mail address. In this case, no one will automatically get the bonus.

I'm not sure that the bonus is tied to the sim card number. I have my doubts to as if they record the sim card numbers upon shipment.
@computergeek541 I guess your right unless they were all part of the same batch within a specific range then it would not be very difficult to implement. One line of code to check the range they're checking for email anyway what's an extra check going to cost.

Yes, they could do that, but that would introduce a term/restriction that was never advertised, thus, unecessarily further complicating things.

If by some chance, I ordered a sim card during that one-day period, but then decided to go to a store to buy an additional sim card to keep as a spare, activating the "wrong" sim card should not disqualify me from the offer as all conditons would have still been met. Of course, this is all hypothetical.