topic Re: Suspended Account in Get Support

Suspended Account

dhuynh9 — Wed, 05 Jan 2022 10:18:48 GMT

Hey so I just moved recently and forgot to update my account with the new address + info on my account page and on the credit card so autopay didnt go through. I updated it successfully but when I go to make a payment the amount due is blank. Any help?

Re: Suspended Account

popping — Wed, 08 Aug 2018 16:29:03 GMT

@dhuynh9

Can you add fund to your account after the credit card info update?

Then, send a private message to moderator to renew your plan.

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Suspended Account

dhuynh9 — Wed, 08 Aug 2018 16:32:02 GMT

Have not tried to add funds because I dont know how much I need to pay but I'll message a mod thanks

Re: Suspended Account

popping — Wed, 08 Aug 2018 16:55:26 GMT

@dhuynh9 wrote:
Have not tried to add funds because I dont know how much I need to pay but I'll message a mod thanks

You can add the amount of your plan less $2 autopay.

But it is nothing wrong to contact moderator to get the exact amount as you need to contact moderator anyway.

Re: Suspended Account

will13am — Thu, 09 Aug 2018 00:13:42 GMT

@dhuynh9, check your payment history. The cost should be the same as last month's payment.