topic Re: Just joined PM and my friend referal wouldnt work in Get Support

Just joined PM and my friend referal wouldnt work

jeff1965 — Wed, 05 Jan 2022 10:18:28 GMT

No matter how many times I tried, when setting up account, it would NOT allow me to add my friend in the referal portion.

Please help!

Re: Just joined PM and my friend referal wouldnt work

GreatCanadian — Tue, 07 Aug 2018 23:06:39 GMT

Enter your friend's Public Mobile 10 digit number with no spaces or dashes, just the numbers . It should work fine. Have not heard of this not working before.

Re: Just joined PM and my friend referal wouldnt work

popping — Tue, 07 Aug 2018 23:06:47 GMT

@jeff1965

1. What browser are you using?

Chrome brawser works

2. If you are using Chrome, clear the cache and restart browser and start over again.

Good luck

Re: Just joined PM and my friend referal wouldnt work

GreatCanadian — Tue, 07 Aug 2018 23:09:35 GMT

Adding to what @popping said, I always use a private or incognito page when setting up accounts.

Re: Just joined PM and my friend referal wouldnt work

jeff1965 — Tue, 07 Aug 2018 23:23:22 GMT

it didnt matter if I used safari, Internet explorer, or chrome. It wouldnt allow me to set up the account inputting the refer phone # in

Re: Just joined PM and my friend referal wouldnt work

GreatCanadian — Tue, 07 Aug 2018 23:38:17 GMT

Are you saying that you cannot type the number in the box? If so, make sure you choose the option to the left that says "Yes, I was referred" or something like that.

Re: Just joined PM and my friend referal wouldnt work

will13am — Tue, 07 Aug 2018 23:39:56 GMT

This is the first time I heard of problems with adding a referral during activation. The biggest issues are with adding a credit card and porting. Using an up to date browser, clearing cache, incognito mode should help. @jeff1965, if your still have a bad referral, I would be more than willing to offer my number. Just kidding.

Re: Just joined PM and my friend referal wouldnt work

cappaj — Tue, 07 Aug 2018 23:44:13 GMT

Are you activating your account as you set it up? Or was it already activated in store? I don't know what the process is for creating your online account after activating in store, but I wonder if your time to input the referrer was in store, and not while setting up your self serve account.

Re: Just joined PM and my friend referal wouldnt work

GreatCanadian — Tue, 07 Aug 2018 23:47:26 GMT

@cappaj makes a good point. If you are trying to set up the referral AFTER you have already activated an account, then you need moderator help to add the referral number