topic Unable to link Auto Pay using Credit Card - Works fine with Debit Card in Get Support

Unable to link Auto Pay using Credit Card - Works fine with Debit Card

a1_gaurav — Wed, 05 Jan 2022 10:18:21 GMT

Hi All

I am unable to link Auto May with my CIBC credit card. The error being thrown is that the transaction is being denied by the Bank, however I am entering all correct details.

When I am doing it with my debit card, its setting up the auto pay fine. I tried the same thing in my wife's account. It didnt work with credit card but worked with Debit card.

Please advise, I would prefer linking to a credit card.

Re: Unable to link Auto Pay using Credit Card - Works fine with Debit Card

cappaj — Tue, 07 Aug 2018 18:16:39 GMT

@a1_gaurav wrote:
Hi All
I am unable to link Auto May with my CIBC credit card. The error being thrown is that the transaction is being denied by the Bank, however I am entering all correct details.

When I am doing it with my debit card, its setting up the auto pay fine. I tried the same thing in my wife's account. It didnt work with credit card but worked with Debit card.

Please advise, I would prefer linking to a credit card.

Have you tried contacting the bank to see if anything's up (like a hold put on the card because of a recent large purchase or international purchase or whatever)? And double-check all the details (name on card, expiry date, billing address) are correct?

Re: Unable to link Auto Pay using Credit Card - Works fine with Debit Card

daredogg — Tue, 07 Aug 2018 18:38:12 GMT

I agree with @cappaj about double checking with your bank. If it's a bank error as you have suggested, they should be able to see why the error is happening. Report back once you know if this was the issue or not.