topic i cant receive calls my number is not attribute in Get Support

i cant receive calls my number is not attribute

cedrick — Wed, 05 Jan 2022 10:18:21 GMT

i cant receive calls its been 2 days and the moderator dosent anser my email

what should i do

so help please

cedrick

Re: i cant receive calls my number is not attribute

hycm53 — Mon, 10 Jun 2019 00:54:56 GMT

@cedrick wrote:
i cant receive calls its been 2 days and the moderator dosent anser my email
what should i do
so help please
cedrick

Is your account active? Try turn off your phone 30 seconds or more, then restart your phone. If still doesn't work, try the lost/stolen trick :

To report your phone stolen. Login to your account. Choose Plans and Add-on tab. Then choose Lost/Stolen Phone tab. Then choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found. Restart your phone.

If still doesn't work, you need to contact moderator team for your problem:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: i cant receive calls my number is not attribute

geopublic — Mon, 10 Jun 2019 00:55:34 GMT

@cedrick wrote:
i cant receive calls its been 2 days and the moderator dosent anser my email
what should i do
so help please
cedrick

@cedrick Did you port your number from another provider? If yes, just continue to use your old sim to make and receive calls until you hear back from the moderator.

Re: i cant receive calls my number is not attribute

Alireja — Mon, 10 Jun 2019 01:50:45 GMT

@cedrick Can you make outgoing calls? how about data? Can you connect to internet?