topic Re: Used Wrong Account Number When Porting Number in Get Support

Used Wrong Account Number When Porting Number

paulspicer — Wed, 05 Jan 2022 10:18:15 GMT

When I was porting my existing number on Rogers over to Public Mobile, I put in the wrong account number during the process. I found out because I can't connect to Public Mobile and got the text message:

4005000205: Public Mobile here: To complete your request to move to Public Mobile please go to Publicmobile.ca, click Contact us, and complete the SIM & Activation online form. Please ensure you provide the correct account number from your previous provider. Thanks.

I have activated the new Public Mobile SIM, and have called Rogers to get my account number, but I don't know how to attach the account number to the new SIM to get things going. I checked other posts and got the "Invalid SIM" error when trying to re-activate the SIM on the http://activate.publicmobile.ca form.

Help!

Re: Used Wrong Account Number When Porting Number

GinYVR — Sun, 09 Jun 2019 21:55:04 GMT

You will have better luck contacting the Moderator_Team by clicking here; expect to hear from them via the envelope icon on the top right hand corner.. If it lights up with a number it indicates you have a message.

Put in as much pertinent information as possible.. they will send you a verification link.. answer that too asap.

Re: Used Wrong Account Number When Porting Number

Dunkman — Sun, 09 Jun 2019 21:57:31 GMT

@paulspicer

Your port is stuck. There is no activation online form to fill out. You will need to contact moderator as described above. It will likey take 1-2 days for things to get resolved. Include in your message: Roger's account number, account holder name and phone number.

In the meantime, you should be able to continue to use your Roger's SIM card.