topic Re: Porting out and refund in Get Support

Porting out and refund

ryu_1437 — Wed, 05 Jan 2022 10:18:02 GMT

Hi, I just paid for this month's service and I have ported out to Koodo, is there anyway I can get this month's payment refunded?

Thanks,

Stanley

Re: Porting out and refund

Dunkman — Tue, 07 Aug 2018 04:13:09 GMT

Sorry, I don't think so,

Since Public Mobile is a prepaid service, if you port out, you usually can't get a refund.

Re: Porting out and refund

Derekmcl — Tue, 07 Aug 2018 04:57:52 GMT

I have heard of some people getting their balances transferred to Koodo, but not certain how they pulled that off!

Re: Porting out and refund

computergeek541 — Tue, 07 Aug 2018 05:00:49 GMT

@Derekmcl wrote:
I have heard of some people getting their balances transferred to Koodo, but not certain how they pulled that off!

That type of thing really would just be a goodwill gesture by the carrier. The argument that the customer would use would be that payment was provided but the service was never provided.

Re: Porting out and refund

will13am — Tue, 07 Aug 2018 08:08:24 GMT

@Derekmcl wrote:
I have heard of some people getting their balances transferred to Koodo, but not certain how they pulled that off!

Fund balance and paid but unused service are two different things. The question concerns paid but unused service. Koodo migration used to include a bill credit to cover stranded costs. I guess the generosity is gone.

Customer should reflect properly on the migration offer and not jump unless the offer is good. Back in February/March, we were able to get improving offers because we were unwilling to migrate. If customers jump on the first bad offer, then future offers will be worse than the last. Learn to negotiate.