topic Re: Auto pay never credited. in Get Support

Auto pay never credited.

Hamid0812 — Wed, 05 Jan 2022 10:17:43 GMT

Auto pay reward was never credited to my account. I would like the problem solved.

Re: Auto pay never credited.

GinYVR — Sun, 09 Jun 2019 06:10:43 GMT

@Hamid0812Can you illustrate that for us fellow users by screen capturing your payment history?

Re: Auto pay never credited.

Anonymous — Sun, 09 Jun 2019 06:12:50 GMT

@Hamid0812 wrote:
Auto pay reward was never credited to my account. I would like the problem solved.

If you signed up and chose autopay right away then you should get $2 in your Available Funds after all is done and ready to go. And you'll see the autopay reward in the rewards area of your overview page. Then on your first renewal you'll get $4 off. Thereafter $2 off.

If you waited to set up autopay then you will only see it in the rewards area of your overview page. Then on your next renewals you'll see $2 off.

Re: Auto pay never credited.

Dogbert — Sun, 09 Jun 2019 06:27:31 GMT

@Hamid0812 wrote:
Auto pay reward was never credited to my account. I would like the problem solved.

Please explain what you mean by credited?

The $2 auto-pay credit or something else.

If it's the $2 auto-pay credit in your rewards, it will be added as an award and will come off your next payment first; before your preferred auto-pay method.

If you don't see this $2 auto-pay credit in your rewards; then you'll need to contact a mod to have this correct (link).

Mods usually respond within 48-hours; however, may take a bit longer if there's more user issues than normal.

Re: Auto pay never credited.

MandyJ — Sun, 09 Jun 2019 06:50:11 GMT

Only the initial AutoPay reward of $2 is credited into your account balance immediately after signing up (so long as AutoPay was selected during activation). The rest of the AutoPay rewards won't appear in your account until right before your renewal dates.

Re: Auto pay never credited.

Hamid0812 — Sun, 09 Jun 2019 11:02:15 GMT

Thank you for the replies. I have been a customer for a long time. The text I receive after paying for my account, lists the loyalty reward $5 and $0 reward auto pay.

Re: Auto pay never credited.

Lieux — Sun, 09 Jun 2019 12:02:53 GMT

@Hamid0812 wrote:
Thank you for the replies. I have been a customer for a long time. The text I receive after paying for my account, lists the loyalty reward $5 and $0 reward auto pay.

Only the moderator can fix that for you.