topic Re: Public Mobile in Get Support

Public Mobile

Vab — Tue, 04 Jan 2022 09:46:24 GMT

How many people out there hate public mobile like I do. I bought 2 preowned phones and received 3 malfunctioning phones and 1 working phone. I wish I had a land line. I can’t be without a phone for a week and a half again. I live alone and need to be able to communicate. I’m going to have to have a battery installed into my $500 iphone at my expense. I’m going to find another carrier and look forward to paying more for better service

Re: Public Mobile

Jb456 — Fri, 24 Dec 2021 00:53:49 GMT

@Vab While you sort out your phone issues with Public Mobile. Download the Textnow app onto your phone. You will get a Canadian number in your area, has caller id, voicemail and it will allow you to make and receive FREE calls over wifi and data to Canada and USA numbers. You can also text.

Re: Public Mobile

Vab — Fri, 24 Dec 2021 01:03:09 GMT

I’ll try it , thanks , (I’m guessing , but is it your mission in life to try and battle phone company evil?)

Re: Public Mobile

esjliv — Fri, 24 Dec 2021 01:08:30 GMT

@Vab wrote:
How many people out there hate public mobile like I do. I bought 2 preowned phones and received 3 malfunctioning phones and 1 working phone. I wish I had a land line. I can’t be without a phone for a week and a half again. I live alone and need to be able to communicate. I’m going to have to have a battery installed into my $500 iphone at my expense. I’m going to find another carrier and look forward to paying more for better service

@Vab - how long ago did you buy them...return if it you don't like it...

https://www.publicmobile.ca/en/bc/get-help/articles/phone-warranty-returns-repairs

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Private Message to Public Mobile Customer Support Agents (CSA)

Re: Public Mobile

HALIMACS — Fri, 24 Dec 2021 01:12:31 GMT

Hate is pretty strong word, @Vab

Why would a $500 iPhone need a new battery?

Re: Public Mobile

Anonymous — Fri, 24 Dec 2021 01:21:09 GMT

@Vab

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Return phone ,, Contact Us ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,
Return phone

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Re: Public Mobile

crustylady — Fri, 24 Dec 2021 01:24:59 GMT

@Anonymous

Didn't notice that @esjliv beat ya to that punch, eh?

Re: Public Mobile

computergeek541 — Fri, 24 Dec 2021 03:48:56 GMT

violations of terms of service

Re: Public Mobile

Vab — Fri, 24 Dec 2021 01:38:06 GMT

I just got them and I can’t be without a phone for a week and a half again , I live alone and I need a phone

Re: Public Mobile

Vab — Fri, 24 Dec 2021 01:41:20 GMT

What ?

Re: Public Mobile

softech — Fri, 24 Dec 2021 01:43:43 GMT

@Vab wrote:
I just got them and I can’t be without a phone for a week and a half again , I live alone and I need a phone

if it is because of network issue that make you decide to move away from PM, maybe you should avoid Telus/Koodo/Bell/Virgin/Lucky as well as they share their network. It could be the same network issue.

However, given that Telus/Koodo/Bell/Virgin have VoLTE and Wifi Calling, you might have better experience using those instead of straight 3G on voice calls

Re: Public Mobile

Vab — Fri, 24 Dec 2021 01:44:29 GMT

It’s not a network problem , it’s product (preowned phone) and service problem

Re: Public Mobile

Vab — Fri, 24 Dec 2021 01:45:08 GMT

It has nothing to do with the network

Re: Public Mobile

Vab — Fri, 24 Dec 2021 01:45:46 GMT

They keep selling me damaged equipment

Re: Public Mobile

HALIMACS — Fri, 24 Dec 2021 01:50:18 GMT

@Vab

Then why do you keep on buying it?

Re: Public Mobile

softech — Fri, 24 Dec 2021 01:53:30 GMT

@Vab wrote:
They keep selling me damaged equipment

They don't want to. It is Pre-owned equipment, sometimes, it's hard to tell. They tested it, but sometimes electronics will just die. They have a one year warranty, as good as new phone warranty, open ticket with PM and they will arrange fixing or replacement.

With your luck of CPO phones, maybe you should buy a new phone and you might have better experience.

Re: Public Mobile

Anonymous — Fri, 24 Dec 2021 01:53:43 GMT

@Vab

you purchase Certified Pre-Owned phones are refurbished phones that are tested,
you didn't purchase brand new phone!

if you like to do some troubleshoot
like Factory Reset, and try manually selecting network "3G ONLY" or WCDMA only,

Tested not like it Returns & Exchanges You can shop with confidence as we offer a 30-day Money Back Guarantee for all Certified Pre-Owned phones; if you are not happy with your purchase, initiate the process following the steps in this help article for a full refund or exchange within 30 days of purchase.Please note that at this time, we are only able to exchange a faulty device for the same model while supplies last; otherwise, you will be refunded. If you wish to exchange your device for a different model, you must first return the item for a refund and place a new order for a different device when the one you’d like becomes available.For more information about our Warranty, Returns or Repair policies for Certified Pre-Owned Phones, please see our help article.

Re: Public Mobile

CountyDownIeUk — Fri, 24 Dec 2021 01:59:40 GMT

@Vab wrote:
How many people out there hate public mobile like I do.
I cannot support your statement. I say PM is the best prepaid phone option.

I bought 2 preowned phones and received 3 malfunctioning phones and 1 working phone.
Who did you buy them from? Buy 2 and received 4?

I wish I had a land line.
I am beginning to think that is old school.....but I do still have and it is powered by PM.

I can’t be without a phone for a week and a half again.
I agree....it is a necessity.

I live alone and need to be able to communicate.
I agree....it is a necessity.

I’m going to have to have a battery installed into my $500 iphone at my expense
What kind of phone is it? So you are not really without a phone as likely the one that needs a battery will work if on charge...but inconvenient until you get things sorted out.

I’m going to find another carrier and look forward to paying more for better service
So PM is to blame because your phones don’t work and find a more expensive carrier?

When your OP is broken down, it absolutely makes no sense. Does it to you?

Re: Public Mobile

CountyDownIeUk — Fri, 24 Dec 2021 02:00:29 GMT

@HALIMACS wrote:
Hate is pretty strong word, @Vab

Why would a $500 iPhone need a new battery?

That can happen.

Re: Public Mobile

softech — Fri, 24 Dec 2021 02:03:35 GMT

@CountyDownIeUk wrote:
@HALIMACS wrote:
Hate is pretty strong word, @Vab

Why would a $500 iPhone need a new battery?
That can happen.

Possible OP is complaining the battery from his CPO phone from PM .. he is upset he needs to pay to replace the battery.

@Vab if it is the battery issue, has it been 1 year yet ? maybe you can open a service ticket.