topic Re: help setting up in Get Support

help setting up

Jean2121 — Wed, 05 Jan 2022 10:17:29 GMT

I got 90% thru the setup when I saw that my address had an error message. I had to return to the 1st screen to correct the address but now when I try to get thru the first screen it says my SIM # is invalid. I'm assuming it's becasue I'd already started to set it up. Is there a way to get the SIM to be accepted again?

Re: help setting up

computergeek541 — Sun, 09 Jun 2019 02:29:06 GMT

@Jean2121 wrote:
I got 90% thru the setup when I saw that my address had an error message. I had to return to the 1st screen to correct the address but now when I try to get thru the first screen it says my SIM # is invalid. I'm assuming it's becasue I'd already started to set it up. Is there a way to get the SIM to be accepted again?

If you never got to entering payment information, the fix is usually pretty simple. Wait an hour and then try again.

Re: help setting up

dabr — Sun, 09 Jun 2019 02:30:06 GMT

@Jean2121 wrote:
I got 90% thru the setup when I saw that my address had an error message. I had to return to the 1st screen to correct the address but now when I try to get thru the first screen it says my SIM # is invalid. I'm assuming it's becasue I'd already started to set it up. Is there a way to get the SIM to be accepted again?

You should wait an hour and try again. You can also try a different browser or/incognito mode.

Re: help setting up

Jean2121 — Sun, 09 Jun 2019 02:33:43 GMT

Thanks , I entered payment but that's when I noticed the address issue, I'll wait the hour and try again. Thank you

Re: help setting up

Jean2121 — Sun, 09 Jun 2019 02:35:21 GMT

Thanks again

Re: help setting up

dabr — Sun, 09 Jun 2019 02:36:33 GMT

@Jean2121 wrote:
Thanks again

Hope it works out for you next time you try:)