topic Re: Stolen Phone in Get Support

Stolen Phone

Alejandra — Wed, 05 Jan 2022 10:17:17 GMT

I unfortunately had my phone stolen this morning. Any recomendations about things I should be doing? Does PM have a way to have the phone blacklisted?

Trevor

Re: Stolen Phone

popping — Sun, 05 Aug 2018 17:18:06 GMT

@Alejandra

Use "Plan and Add-Ons" --> "Lost/Stolen Phone" to report your stolen phone

Re: Stolen Phone

Anonymous — Sun, 05 Aug 2018 17:04:26 GMT

@Alejandra, there is a link. In the self serve portal that takes you to a page where you can report your phone lost/stolen. It will suspend services on the SIM card. I am not sure if it also reports the phone as stolen. I does not deactivate / cancel your plan, so if you are not replacing the phone and have auto pay activated, you might want to deactivate it.

Re: Stolen Phone

popping — Sun, 05 Aug 2018 17:16:45 GMT

@Anonymous

The Plan and Add-Ons menu was not working since yesterday evening and this morning

I just check and is working again.

@Alejandra

Use Plan and Add-Ons --> Lost/Stolen Phone to report your stolen phone

Re: Stolen Phone

mimmo — Sun, 05 Aug 2018 18:32:15 GMT

You will need to contact the mods to blacklist the phone. It will help if you have the IMEI number but I think they can also find it if you don't have it.

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