topic Re: Sim puk code in Get Support

Sim puk code

Monique50 — Wed, 05 Jan 2022 10:17:06 GMT

registered for more 24hres, I've locked my sim card, I tried to put my code for locking my phone to many times, I forgot that it wasn't the same for my sim , and now I need a puk number to unlock the sim card, I need help, I send my phone number and email with, thanks

Re: Sim puk code

popping — Sat, 04 Aug 2018 21:20:22 GMT

Re: Sim puk code

Anonymous — Sat, 04 Aug 2018 20:54:45 GMT

@Monique50, If you need the PUK code to unlock your Public Mobile SIM, you will need to get in touch with the moderator team via private message, and ask them for assistance.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

Re: Sim puk code

dparibello82 — Wed, 08 Aug 2018 15:07:37 GMT

Hi, I urgently need a PUK code. I"ve tried PMing moderators a few times and haven't gotten any response. This is a business phone and I am currently locked out - clients are unable to reach me.

@CS_Agent please respond ASAP!!! I've already provided you all my account information in the message...

Re: Sim puk code

cappaj — Wed, 08 Aug 2018 15:11:44 GMT

@dparibello82 wrote:
Hi, I urgently need a PUK code. I"ve tried PMing moderators a few times and haven't gotten any response. This is a business phone and I am currently locked out - clients are unable to reach me.

@CS_Agent please respond ASAP!!! I've already provided you all my account information in the message...

What is the exact message your phone is giving you? Sometimes what it actually wants is the unlock code from your previous provider.

Re: Sim puk code

CS_Agent — Wed, 08 Aug 2018 15:13:15 GMT

Hi @dparibello82,

We've received your private message and will be getting back to you soon!

Thank you for your patience,

Syed

Re: Sim puk code

dparibello82 — Wed, 08 Aug 2018 15:18:49 GMT

Exact message is I need a puk code. I have no previous pro ider

Re: Sim puk code

cappaj — Wed, 08 Aug 2018 15:32:48 GMT

@dparibello82 wrote:
Exact message is I need a puk code. I have no previous pro ider

Gotcha - only reason I asked is when I had the message "SIM network PIN blocked. Enter SIM network PUK." on my Samsung, what it was really asking for was the master unlock code from Samsung (because I had entered my provider's unlock code wrong too many times) - just wanted to check in case you happened to be experiencing the same thing.

Sounds like you know what you're doing though - good luck!

Re: Sim puk code

dparibello82 — Wed, 08 Aug 2018 16:35:06 GMT

Hi @CS_Agent,

How long does this process take? I've been waiting 4+ hours...

Also how is it that a security code was assigned to my SIM without my knowledge or authorizing/confirming the actual number?

Re: Sim puk code

dparibello82 — Wed, 08 Aug 2018 22:11:56 GMT

Hi @CS_Agent, any updates? It has been a full day and I still don't k ow what's going on.

Thanks

Re: Sim puk code

dparibello82 — Fri, 10 Aug 2018 10:55:52 GMT

Hi @CS_Agent,

I still haven't received my PUK code. I'm quite concerned with the amount of time it is taking to get this resolved ...