topic Re: moderator in Get Support

moderator

Monique50 — Wed, 05 Jan 2022 10:17:02 GMT

I'm waiting for more than a day to have a response from the moderator team, I already send a message in French than a English message, still don't have my phone in service, what could I do now?

Re: moderator

popping — Sat, 04 Aug 2018 20:48:14 GMT

@Monique50

Moderator team will take around 48 hours to work on your issue fromt the time you sent your private message to them.

Re: moderator

will13am — Sat, 04 Aug 2018 21:46:00 GMT

@Monique50, there has been greater than normal volume of moderator team interactions recently due to system issues. Rest assured your message will be addressed. Sending multiple messages will not speed things up. Thank you for your patience.

Re: moderator

Effort — Sat, 04 Aug 2018 21:50:04 GMT

@Monique50 wrote:
I'm waiting for more than a day to have a response from the moderator team, I already send a message in French than a English message, still don't have my phone in service, what could I do now?

Make sure you have included all the necessary information such as your name, address, phone number, pin, email, and last 4 digits of your credit card when you contacted them.

This will skip the step when they respond to verify your information that's associated with the account in question.

Re: moderator

CS_Agent — Sun, 05 Aug 2018 19:05:39 GMT

@Monique50, sorry to read about your service issue. I just sent you a private message and will be waiting for the requested information.

Thank you for your patience and your understanding.

Cheers,

Aïssata

Re: moderator

Good1 — Mon, 06 Aug 2018 20:53:32 GMT

Thank you Moderator Team. 🙂