topic Re: Network connection problem in Get Support

Network connection problem

will1505 — Wed, 05 Jan 2022 10:16:58 GMT

My phone won't connect to the public mobile network, when I try to send a message it shows error code 38

Re: Network connection problem

sunflowershine — Sat, 08 Jun 2019 04:15:42 GMT

@will1505 Do you see "Public Mobile" as the right hand upper corner?

Re: Network connection problem

will1505 — Sat, 08 Jun 2019 04:17:47 GMT

Yes, public mobile is listed on my phone as the network provider

Re: Network connection problem

sunflowershine — Sat, 08 Jun 2019 04:20:35 GMT

@will1505 It seems other customers experiencing no service too. You better contact the Moderator to see if it is PM's problem. You can simply send a private message to Moderator by clicking on the Envelop icon and send to "Moderator_Team".

Re: Network connection problem

Anonymous — Sat, 08 Jun 2019 04:21:43 GMT

@will1505 wrote:
My phone won't connect to the public mobile network, when I try to send a message it shows error code 38

That's a broad statement. What's working? Calls in/out? Texts in/out? Internet browsing? Do you mean sending a text SMS message or an email or an MMS picture message?

Maybe just restart the phone for an easy possibility just to clear that up. Is your service active? What plan are you on?

Re: Network connection problem

geopublic — Sat, 08 Jun 2019 04:34:22 GMT

@will1505 Most of the time powering down removing your sim card for 30 seconds and restarting would fix that problem. If it's still an issue then you might want to clear the cache of your texting app.

Re: Network connection problem

will13am — Sat, 08 Jun 2019 04:59:46 GMT

This site suggests clearing the cache on the SMS app. Give it a try.

https://android.stackexchange.com/questions/205243/what-is-error-38-and-how-do-you-resolve-it

Re: Network connection problem

Tony8 — Sat, 08 Jun 2019 14:10:43 GMT

Hi, It's always a good idea to reboot the phone. Did you try entering the number directly into your texting app? Some pages I read suggest problems in contact settings. I hope you resolve this problem.