topic Re: Help with refund in Get Support

Help with refund

Oilersfan — Wed, 05 Jan 2022 10:16:58 GMT

I went to renew and activate my plan. I am not sure what I did wrong but i was charged $75 extra. My plan is only $105/month. Can you help me get that refunded to my visa? Thanks.

Re: Help with refund

NDesai — Sat, 04 Aug 2018 18:42:23 GMT

@Oilersfan Extra charge rarely happens. I am not saying i don't believe you, but i would like to see your transaction history from your public mobile account to see what went wrong. So please post a screenshot and be sure to remove any personal info.

Re: Help with refund

ShawnC13 — Sat, 04 Aug 2018 18:42:15 GMT

@Oilersfan wrote:
Hi
I went to renew and activate my plan. I am not sure what I did wrong but i was charged $75 extra. My plan is only $105/month. Can you help me get that refunded to my visa? Thanks.

First off you may want to change your name if you want some help around here. (I AM KIDDING Canuck fan here) You will need to message the moderators for them to look into your account.

To send a private message to a moderator click this link.

In your message please include:

PM Phone Number

4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)

account number

date of birth

complete address listed on account with postal code

email address on account

most commonly called numbers

alternate number listed on the account

last payment date and amount

last 4 digits of the credit card

Detailed explanation

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

Re: Help with refund

Oilersfan — Sat, 04 Aug 2018 18:45:50 GMT

cc payment

Aug 4, 2018

Unlimited International Text/Messagerie texte à l'international

$30.00

$0.00

Aug 4, 2018

Unlimited Canada-wide Talk/Appels illimités au Canada

$65.00

$30.00

Aug 4, 2018

1.5GB at 3G Speed /90 Days/1.5Go à la vitesse 3G /90 jours

$60.00

$95.00

Aug 4, 2018

90-day plan/Forfait de 90 jours

$25.00

$155.00

Aug 4, 2018

3 Choices with Canada-wide Talk/3 Choix avec les appels nationaux

$75.00

$180.00

Aug 4, 2018

Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit

$105.00

My Plan
$105 per 90 Days

Re: Help with refund

NDesai — Sat, 04 Aug 2018 18:50:00 GMT

@Oilersfan As expected, i only see you were correctly charged $105. That $75 credit is a discount on your plan. To verify, check your transaction history on your cc by calling or online.

Re: Help with refund

srlawren — Sat, 04 Aug 2018 18:49:24 GMT

@Oilersfan was your account already suspended? Were you trying to do a plan change while re-activating? If so, I think this is what has lead to the issue. Definitely reach out to the moderator team as suggested by @ShawnC13 above.

Re: Help with refund

Oilersfan — Sat, 04 Aug 2018 18:51:15 GMT

Ha I figured I would get some flack for my name!

I will send info to a mod too and see what they say

Re: Help with refund

NDesai — Sat, 04 Aug 2018 18:54:02 GMT

@Oilersfan wrote:
Ha I figured I would get some flack for my name!
I will send info to a mod too and see what they say

Why? Did you not see my reply? Check your cc transaction detail, if you see $105 and $75, then send a private message. According to the transaction history you posted, you were correctly charged only $105.

Re: Help with refund

Oilersfan — Sat, 04 Aug 2018 19:02:21 GMT

I just saw your reply now. I didn't think the $75 was a credit being under the charged column. Maybe my account was suspended. It said I could reactivate plan and that is the button I hit. Anyway if it is all kosher I will see it on my cc correctly too. Thanks for all your help. Much appreciated.

Re: Help with refund

Effort — Sat, 04 Aug 2018 19:21:56 GMT

With that matter resolved, lets turn to the other not so obvious observation.

I did notice something amiss on your plan. Do you have Canada wide calling or Canada wide and to the US? I ask because when I try to pull up your same plan according to your post, it comes up to be $90/90 days. If you also had US calling, then it would be $105.