topic Re: Activation Problem in Get Support

Activation Problem

bshort — Wed, 05 Jan 2022 10:16:49 GMT

We purchased a plan about 5 days ago now and my phone hasn't worked yet. The store will not help us at all. If I try to make a call we get a message saying that we don't have a plan but we did get one.

Thanks

Re: Activation Problem

MoreYummy — Sat, 08 Jun 2019 00:52:47 GMT

Since you are activated, are you able to log into self serve to begin with?

Go to the self portal you will see something at least if activated.

Re: Activation Problem

bshort — Sat, 08 Jun 2019 01:08:54 GMT

Okay I think I know what happened but I don't know how to fix it. When the person at the store activated a phone for me I was doing 2 at once. She chose to use the same email address for both so when she did the second one she deactivated the first one. I'm assuming you must have a different email address for each phone? How do I get this fixed? I paid for 2 plans and she only gave me one though 2 sim cards....

Re: Activation Problem

GinYVR — Sat, 08 Jun 2019 01:11:52 GMT

@bshortJust in case you don't know Public Mobile had discontinued its phone support ages ago.. it is still active (ie takes your number) but it doesn't go anywhere.

Re: Activation Problem

geopublic — Sat, 08 Jun 2019 01:28:07 GMT

@bshort wrote:
Okay I think I know what happened but I don't know how to fix it. When the person at the store activated a phone for me I was doing 2 at once. She chose to use the same email address for both so when she did the second one she deactivated the first one. I'm assuming you must have a different email address for each phone? How do I get this fixed? I paid for 2 plans and she only gave me one though 2 sim cards....

Click here to register your selfserve account.

Re: Activation Problem

computergeek541 — Sat, 08 Jun 2019 01:32:28 GMT

@bshort wrote:
Okay I think I know what happened but I don't know how to fix it. When the person at the store activated a phone for me I was doing 2 at once. She chose to use the same email address for both so when she did the second one she deactivated the first one. I'm assuming you must have a different email address for each phone? How do I get this fixed? I paid for 2 plans and she only gave me one though 2 sim cards....

That's not the cause of the problem. The activation system won't allow the same e-mail address to be used again.

Re: Activation Problem

Greg1275 — Sat, 08 Jun 2019 06:52:00 GMT

This happened to me aswell. What you have to do is add more money to the account and repurchase the same plan again. Your phone than should immediately start working. The servers should recognize double payment for a one month plan. Within an hour or so your account will be credited back for the first payment. Sounds weird but trust me it will work 🙂

Re: Activation Problem

bshort — Sat, 08 Jun 2019 21:55:16 GMT

Your right, so the girl at the store must have deactivated the first one so she could do the second one. I was finally able to make an account online and did so with a different email address then the one she used in the store. I was then able to reactivate it as the money was still there on the account.

Thanks all.