topic Re: No News... in Get Support

No News...

Shakty — Wed, 05 Jan 2022 10:16:47 GMT

Hello!

I have contacted à moderator via a private message to know I everything was as I wanted to with my account and my plans.

I got two replies but then nothing from my reply from July 25 and my "resuming" from July 28.

How is that?

Thank you!!!

Re: No News...

RobertQc — Sat, 04 Aug 2018 07:11:12 GMT

@Shakty wrote:
Hello!

I have contacted à moderator via a private message to know I everything was as I wanted to with my account and my plans.

I got two replies but then nothing from my reply from July 25 and my "resuming" from July 28.

How is that?

Thank you!!!

MJ

Sorry you are having trouble, july 28th is much longer then it should take, At the most it should be 48 hours. I suggest sending another message and make sure to include all the info as there may have been a mix up since they are swamped with all the recent issues and leave this here- @CS_Agent please look into this

Re: No News...

NDesai — Sat, 04 Aug 2018 06:03:45 GMT

@Shakty Is it an account related question(s)? What's the issue?

They have been busy with high volume of requests so they might have missed your pm. If it's urgent matter and involves services not working for you, send them another message and hopefully they will get back to you tomorrow.

Re: No News...

will13am — Sat, 04 Aug 2018 13:29:13 GMT

@Shakty, moderator team resources are scarce. They look after interactions involving changes to your account. For information exchanges, discussions this community forum is the resource. You can look through the knowledge base articles or ask other community members.

Re: No News...

CS_Agent — Sun, 05 Aug 2018 13:57:04 GMT

Happy Sunday! @Shakty, I'd gladly assist you with your inquiry. According to your conversations history, you were asked to provide your phone # as well as your PIN on July 25th but we didn't receive your reply. Could you get back to me in private message please so that I can better investigate?

Thank you for your patience,

Aïssata

Re: No News...

Good1 — Mon, 06 Aug 2018 23:08:27 GMT

@Shakty

I am sure the Moderators will help you.