topic Re: Plan in Get Support

Plan

Nataliapazb — Wed, 05 Jan 2022 10:16:34 GMT

Data has not been reset and today should be my top up date

Re: Plan

MandyJ — Fri, 07 Jun 2019 20:03:24 GMT

A few more details might be helpful to understand what's going on with your account.

Do you have AutoPay set up? Are you able to see from your account if the payment went through? Is your account status on the main page of your self serve account showing as active?

Re: Plan

NDesai — Fri, 07 Jun 2019 20:16:02 GMT

@Nataliapazb What is your renewal date? You will see another date on the My Rewards page. Most likely, your account is set to renew tonight. You might see Plan Expired/Suspended notice, but not worry as long as you have signal on your phone. IF this is the case, wait till the morning and everything should be fine.

Re: Plan

geopublic — Fri, 07 Jun 2019 21:04:15 GMT

@Nataliapazb wrote:
Data has not been reset and today should be my top up date

@Nataliapazb If today is your renewal date the the counter will reset at ~midnight EDT

Re: Plan

sunflowershine — Fri, 07 Jun 2019 22:43:26 GMT

@Nataliapazb Could it be the renewal taken place at midnight?

Re: Plan

Gregmt — Sun, 09 Jun 2019 11:24:26 GMT

Depends on when you checkmyour online account what you will see. If you check your account on the anniversary date then nothing will ahowmas reset until midnight of that anniversary date. You will only see this reset after midnight.

I hope this helps.

Cheers .