topic Lost Credit Card in Get Support

Lost Credit Card

eszkaton — Wed, 05 Jan 2022 10:16:28 GMT

I lost my credit card and have cancelled it before paying for my next 3 months of Public Mobile service. I will not be receiving a new one unitl next week.

What will happen to my subscription in the mean time? Will I be able to pay for it when I receive my new card?

Re: Lost Credit Card

popping — Fri, 03 Aug 2018 16:06:42 GMT

@eszkaton

What is your renewal date?

You can call 611 to add money in your account using different credit card.

PM system will take the available fund in your account to renewal your plan.

Update 1: You can buy PM voucher to add fund to your account.

https://www.paymentsource.ca/pubmb2

Re: Lost Credit Card

Dunkman — Fri, 03 Aug 2018 15:56:28 GMT

@eszkaton

Your account will be suspended and you will not be able to use your phone. Once you get your new credit card, via self service account, you can add it back to your autopay. Might need to contact moderator to re-activate your account with payment.

Re: Lost Credit Card

eszkaton — Fri, 03 Aug 2018 17:40:39 GMT

Thanks!

How would I contact a moderator?

Re: Lost Credit Card

Anonymous — Fri, 03 Aug 2018 17:41:47 GMT

@eszkaton, if you need to contact a moderator...

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

Re: Lost Credit Card

Anonymous — Fri, 03 Aug 2018 17:43:37 GMT

@popping wrote:
@eszkaton
What is your renewal date?
You can call 611 to add money in your account using different credit card.
PM system will take the available fund in your account to renewal your plan.

Update 1: You can buy PM voucher to add fund to your account.
https://www.paymentsource.ca/pubmb2

@popping, If the CC is not already set up in the account, I don't think you can use it via 611. It needs to be registered first. Vouchers, of course are always a good back up plan...