topic Network unavailable in Get Support

Network unavailable

Cnannyjam1979 — Wed, 05 Jan 2022 10:16:26 GMT

I've been a client almost a year today it says network unavailable what's happening

Re: Network unavailable

Someone_here — Fri, 03 Aug 2018 14:53:06 GMT

Hummm not sure, where are you located? From what I see on the Internet Telus' network doesn't seem down.

When you check your selfserve is everything looking ok?

Re: Network unavailable

Anonymous — Fri, 03 Aug 2018 15:10:25 GMT

first check different area if is work is fine,

if you still not working >>you need send a private message >> Click here

In your message put it, please include.

- your Name

- your account number ,if you have it

- your phone number

- your account, 4 digit PIN

- date of birth

- Detailed explanation of specific your issue

- them can help you a lot nice service Team

Waiting for Response, Community Moderators are available from:

Monday to Friday from 9am (EDT) to 9pm (EDT) Saturday and Sunday from 9am (EDT) to 7pm (EDT)

During business hours, we strive to answer all customer messages/inquiries as soon as possible. Usually, that is within an hour, but in peak periods, it could be as much as within 48 hours of receiving the message.

Good Luck

Re: Network unavailable

wmleung — Fri, 03 Aug 2018 15:11:01 GMT

If you can get signal using exact same hardware in other areas; this could happen in different situations:

- you happen to go to a spot where there is 0 or close to 0 signal (blind or dead spot)

- interferences

- your phone just crapped out - it happened to some older devices

Good luck

Re: Network unavailable

popping — Fri, 03 Aug 2018 15:21:46 GMT

@Cnannyjam1979

Is today your plan renewal date?

If yes, you may have the renewal issue. Click the following link to send a private message to Community Moderators to ask for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If no, re-insert your SIM card and reboot your phone may get your phone working again.

Re: Network unavailable

will13am — Fri, 03 Aug 2018 15:25:08 GMT

If the concern is potential local network outage, please consult this link.

http://canadianoutages.com/status/telus/map/

Re: Network unavailable

popping — Fri, 03 Aug 2018 15:38:45 GMT

@will13am

Thank your for the Telus outstage link.

I am using Telus Internet service. I wish this page provides more accurate location. A big blop in Alberta does not mean anything to user.

Re: Network unavailable

koimr1 — Fri, 03 Aug 2018 15:41:36 GMT

@popping wrote:
@will13am
Thank your for the Telus outstage link.
I am using Telus Internet service. I wish this page provides more accurate location. A big blop in Alberta does not mean anything to user.

To be fair this isn't an official page for Telus, it's a third-party site. At least it helps verify that the problem isn't yours specifically. 🙂

Re: Network unavailable

pakmode — Fri, 03 Aug 2018 15:53:52 GMT

Let us know what's happening OP.

Re: Network unavailable

_parth23 — Fri, 03 Aug 2018 15:57:25 GMT

Make sure your phone is not on airplane mode, also try resetting your phone it might help resolve your issue.