topic Re: Could a MOD message me ASAP please!!! in Get Support

Could a MOD message me ASAP please!!!

Nicolecurrie21 — Wed, 05 Jan 2022 10:16:18 GMT

If a mod could message me I would really appreciate it! 😩

Thanks in advance!

Re: Could a MOD message me ASAP please!!!

stonechucker — Fri, 07 Jun 2019 16:00:35 GMT

Response times are up to 48 hours. How about letting the community of customers attempt to help you out?

Re: Could a MOD message me ASAP please!!!

PMFanatic — Fri, 07 Jun 2019 16:02:36 GMT

I would recommending messaging the kind folks at the Moderator_Team via this link to contact them directly.

It helps to provide a detailed description of your problem and what your resolution goals are so they can best assist. If you are having troubles contacting the Moderator_Team, refer to the following knowledge base link.

Moderator hours are as follows and generally you can expect a response within 1 hour or up to 48 hours depending on volumes...

Weekdays 8:00am - Midnight (Eastern time)
Weekends: 8:00am - 10:00pm (Eastern time)

Best of luck!

Re: Could a MOD message me ASAP please!!!

NDesai — Fri, 07 Jun 2019 16:02:13 GMT

@Nicolecurrie21 No, you have to send them a message and they will get back to you. You can reach them via a private message to the Moderator_Team. You can also let us know your issue and we might be able to help you.

Re: Could a MOD message me ASAP please!!!

geopublic — Fri, 07 Jun 2019 17:42:56 GMT

@Nicolecurrie21 wrote:
If a mod could message me I would really appreciate it! 😩

Thanks in advance!

@Nicolecurrie21 It works the other way around here. You need to message the moderator. To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

Re: Could a MOD message me ASAP please!!!

Nicolecurrie21 — Fri, 07 Jun 2019 18:08:28 GMT

I have. I’ve been waiting a few couple days. It has to do with a voucher for minutes so I’m doubtful anyone is able to help 👎🏻

I appreciate the responses. The community has been a big help with other issues.

Re: Could a MOD message me ASAP please!!!

geopublic — Fri, 07 Jun 2019 18:10:37 GMT

@Nicolecurrie21 wrote:
I have. I’ve been waiting a few couple days. It has to do with a voucher for minutes so I’m doubtful anyone is able to help 👎🏻

I appreciate the responses. The community has been a big help with other issues.

@Nicolecurrie21 FYI: If you are having issues with entering a voucher online others have been successfull dialing 611.

Re: Could a MOD message me ASAP please!!!

Anonymous — Fri, 07 Jun 2019 18:10:40 GMT

@Nicolecurrie21 wrote:
I have. I’ve been waiting a few couple days. It has to do with a voucher for minutes so I’m doubtful anyone is able to help 👎🏻

I appreciate the responses. The community has been a big help with other issues.

Have you tried the 611 service?

Just for clarity, vouchers aren't actually minutes...they're a dollar value that you put into your account. Then you use those dollars to buy stuff like add-ons or your plan.

Re: Could a MOD message me ASAP please!!!

Nicolecurrie21 — Fri, 07 Jun 2019 20:01:17 GMT

Yes I have.

I just always called them “minutes”. I’ve been doing pay as you go for over 10 years lol. That’s what they used to be 😂

Re: Could a MOD message me ASAP please!!!

Greg1275 — Sat, 08 Jun 2019 07:00:46 GMT

So what is the issue you’re having?

Re: Could a MOD message me ASAP please!!!

Nicolecurrie21 — Sat, 08 Jun 2019 12:50:57 GMT

I had a voucher that my daughter spilled apple juice on. Some was legible and some wasn’t. They helped me get the voucher applied without havinf to buy a new one.

Re: Could a MOD message me ASAP please!!!

Greg1275 — Sat, 08 Jun 2019 17:31:09 GMT

Try downloading a UPC scanner app on your phone, if the numbers are not legible, there should be a barcode either below or above the 12 digit top up number. Scan this barcode with a upc reader application and baddabing is should give you all the numbers that aren’t legible. I hope this can solve your issue, and no more apple sauce for miss Suisy 🙂