topic Re: Number Transfer problems in Get Support

Number Transfer problems

ammoun1972 — Wed, 05 Jan 2022 10:15:55 GMT

I have a problem in transferring a landline phone number . I sent 2 messages to moedrator team without reply yet. Can you advise what to do .. It has been 3 days without being able to receive calls/Texto on new number and I already lost my old one.

Help please

Re: Number Transfer problems

Dunkman — Fri, 07 Jun 2019 13:48:49 GMT

@ammoun1972

Some landlines can take several days for the port to be completed (even up to one week sometimes).

Moderators are the only people of the forum that can check and fix the process. Moderator wait times have been 1-2 days at least these days..... busy unfortunately....

Re: Number Transfer problems

surreyboz — Fri, 07 Jun 2019 13:49:40 GMT

@ammoun1972 wrote:
I have a problem in transferring a landline phone number . I sent 2 messages to moedrator team without reply yet. Can you advise what to do .. It has been 3 days without being able to receive calls/Texto on new number and I already lost my old one.

Help please

Land line ports can take up to a week to complete assuming correct landline account information was provided. The way you know it's complete is when your landline stops working.

Re: Number Transfer problems

geopublic — Fri, 07 Jun 2019 14:03:28 GMT

@ammoun1972 wrote:
I have a problem in transferring a landline phone number . I sent 2 messages to moedrator team without reply yet. Can you advise what to do .. It has been 3 days without being able to receive calls/Texto on new number and I already lost my old one.

Help please

@ammoun1972 Just need to be patient and wait it out. If it's not ported after week then you can investigate further. Whos is the VOIP provider? Can you still login into your VOIP account?

Re: Number Transfer problems

ammoun1972 — Fri, 07 Jun 2019 14:06:14 GMT

Thanks for the reply ... No other choice than waiting ..

Re: Number Transfer problems

hairbag1 — Fri, 07 Jun 2019 14:59:23 GMT

@ammoun1972 wrote:
Thanks for the reply ... No other choice than waiting ..

Sometimes the moderators get busy and can take awhile to respond. In the meantime, have you considered using a free calling / texting app like TextNow ? If you have access to robust wifi, that app will provide you with a free number and you can make calls within Canada...for gratis. I'm sure there are other VOIP apps but I have it and it seems to work pretty good long as you have wifi.

Good luck.