topic Re: US roaming add-on option missing in Get Support

US roaming add-on option missing

Winfried — Wed, 05 Jan 2022 10:15:13 GMT

ShawnC13 — Thu, 06 Jun 2019 18:12:10 GMT

@Winfried, I have just logged in and everything seems fine on my account. Have you recently/currently using a roaming addon?

hairbag1 — Thu, 06 Jun 2019 18:12:22 GMT

Reboot your computer...mine is working, I just checked.

duffer900 — Thu, 06 Jun 2019 18:13:41 GMT

@Winfried wrote:

Reboot

Try another browser

Try incognito mode in Chrome

If those fail, maybe try adding it through 611 on your device

Triguy — Thu, 06 Jun 2019 18:13:53 GMT

Here is more info about troubleshooting the add-on.

If you still don't see it in your account then contact a moderator.

LovesToPM — Thu, 06 Jun 2019 18:17:44 GMT

@Winfried, clear your browser cache/cookies, close the browser and retry.

Note that if you have any active Add-On(s), you cannot repurchase the same Add-On(s) until after they have expired.

sunflowershine — Thu, 06 Jun 2019 19:17:37 GMT

@Winfried You must have a regular plan to have the add-on roaming.

Winfried — Thu, 06 Jun 2019 20:41:35 GMT

It works in my account as well, but not in my wife's! Strange!