topic Re: “the cellular number you have called is not assigned” issue in Get Support

“the cellular number you have called is not assigned” issue

_parth23 — Wed, 05 Jan 2022 10:15:06 GMT

Hello, I am currently having an issue where if a phone call is made to my phone I won’t be able to pick it up since it gives a message that the cellular number you have called is not assigned when my number is dialed from other phones I am not sure on what to do I need help!!!

Re: “the cellular number you have called is not assigned” issue

popping — Wed, 01 Aug 2018 22:45:31 GMT

The message means that number is not active.

Did you ported a number to PM?

Re: “the cellular number you have called is not assigned” issue

Anonymous — Wed, 01 Aug 2018 22:48:42 GMT

@_parth23, As I mentioned on your other post, you should get in touch with the moderators via private message.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

Re: “the cellular number you have called is not assigned” issue

MoreYummy — Wed, 01 Aug 2018 22:49:24 GMT

Are you new, and does your phone number still work at your old provider?

If porting, it might take little time, as long as it works at your older provider, the port is not completed.

Re: “the cellular number you have called is not assigned” issue

_parth23 — Wed, 01 Aug 2018 23:33:04 GMT

I got a text message saying the port was finished successfully

Re: “the cellular number you have called is not assigned” issue

_parth23 — Wed, 01 Aug 2018 23:35:45 GMT

I’ve tried contacting a moderator but I still got no response and it has been about 4 hours

Re: “the cellular number you have called is not assigned” issue

szymon247 — Wed, 01 Aug 2018 23:38:47 GMT

Since I don't know the circumstances, there are 3 possibilities:

1. It happens if you cancel your service at your previous carrier before completing your move of your number to Public Mobile

2. It happens if your plan(account) is inactive

3. It's just a glitch or porting complication and none of the above are true, which is the only case that the Moderators will be able to resolve

Re: “the cellular number you have called is not assigned” issue

Anonymous — Wed, 01 Aug 2018 23:39:06 GMT

@_parth23, Moderators have been quite busy past couple of days. They will get to you eventually. Hold tight.

Re: “the cellular number you have called is not assigned” issue

_parth23 — Wed, 01 Aug 2018 23:39:52 GMT

Ok thank you for letting me know

Re: “the cellular number you have called is not assigned” issue

_parth23 — Wed, 01 Aug 2018 23:40:49 GMT

Thank you

Re: “the cellular number you have called is not assigned” issue

_parth23 — Wed, 01 Aug 2018 23:44:08 GMT

I got a message saying that my port was successfully done

Re: “the cellular number you have called is not assigned” issue

MoreYummy — Wed, 01 Aug 2018 23:49:29 GMT

After you received that message, your incoming call work or not?

If still not working, then its a failed port in, only a moderator can fix it.

Re: “the cellular number you have called is not assigned” issue

bridonca — Wed, 01 Aug 2018 23:54:52 GMT

Who is the calling carrier? Just recently, I was calling a number I had just ported over using Fongo. I was able to call this ported number with other carriers I had at my disposal. After a day, Fongo was also able to call that number. So maybe wait and see.

Re: “the cellular number you have called is not assigned” issue

_parth23 — Wed, 01 Aug 2018 23:59:35 GMT

No it doesn’t work

Re: “the cellular number you have called is not assigned” issue

CoolGe — Thu, 02 Aug 2018 00:40:13 GMT

Guess you tried to call your number from VOIP phone.

I had similar issue after ported my number last week, everything was OK, I could make outgoing call to cell number, landline or VOIP (e.g my fongo), I could receive call from cell phone or landline, BUT failed to call from VOIP, got same message. No worries, after two days I could receive call from VOIP

Re: “the cellular number you have called is not assigned” issue

_parth23 — Thu, 02 Aug 2018 00:51:04 GMT

Thank you very much this is the exact problem I am currently going though this really helped me out thanks

Re: “the cellular number you have called is not assigned” issue

Joan008 — Mon, 18 Nov 2019 22:01:08 GMT

If I cancel my number from the old carrier before I activate my SIM card in public mobile. Can I still use my previous number?

Re: “the cellular number you have called is not assigned” issue

GR — Mon, 18 Nov 2019 22:04:48 GMT

@Joan008 no, don't cancel your old number! When you port it to public mobile it will cancel your old account usually.

Re: “the cellular number you have called is not assigned” issue

GR — Mon, 18 Nov 2019 22:09:36 GMT

@Joan008 you should activate your sim card and pick a new number, then try it out and when everything works good then go in your self serve account and port your old number! Don't forget a refferal code to get a 10$ credit on your new account and also if you activate a 35$ or more plan by Friday you'll get 10$ off a month for 6 months

Re: “the cellular number you have called is not assigned” issue

Joan008 — Mon, 18 Nov 2019 22:16:30 GMT

I canceled my previous number in the old carrier already!
Now is there any way I can reuse my old phone number?

I can text and make phone call now, but not receiving calls.