topic Re: Plans and roaming in Get Support

Plans and roaming

Guncled — Wed, 05 Jan 2022 10:15:02 GMT

Hi. I was looking at getting canada usa calling plan with data. My question is can i make calls or use the data in the usa or do i still have to purchase an addon to use in the usa?

Thanks

Re: Plans and roaming

GinYVR — Thu, 06 Jun 2019 15:32:58 GMT

@GuncledYou need the USA Roaming add ons when you are in the States. Without them, your account won't function.

Re: Plans and roaming

geopublic — Thu, 06 Jun 2019 15:34:09 GMT

@Guncled wrote:
Hi. I was looking at getting canada usa calling plan with data. My question is can i make calls or use the data in the usa or do i still have to purchase an addon to use in the usa?
Thanks

@Guncled You will still have to purchase a US Roaming add-on when you are in the US. The Canada/US calling + data plans are only valid when you are in Canada

Re: Plans and roaming

Guncled — Thu, 06 Jun 2019 15:38:55 GMT

So, if i have a canada wide plan for canada and a roaming addon for the usa, can i make criss border calls from either canada to the usa or from the usa back to canada?

Re: Plans and roaming

Anonymous — Thu, 06 Jun 2019 15:43:59 GMT

@Guncled wrote:
So, if i have a canada wide plan for canada and a roaming addon for the usa, can i make criss border calls from either canada to the usa or from the usa back to canada?

All plans are for while IN Canada. The roaming add-ons are for while in the states and only the states.

If you have Canada-wide calling then you can call TO anywhere in Canada. If you have Canada and US calling then you can call TO anywhere in Canada and the US.

If you have a calling roaming add-on and you're in the states then you can call anywhere TO the US and Canada.

Some restrictions apply. Read the fine print. 🙂

Re: Plans and roaming

geopublic — Thu, 06 Jun 2019 15:46:33 GMT

@Guncled wrote:
So, if i have a canada wide plan for canada and a roaming addon for the usa, can i make criss border calls from either canada to the usa or from the usa back to canada?

@Guncled Yes, that is correct but please note that US Roaming add-ons are only good for 10 days at a time. They are the only PM add-ons that have an expiry date.

Here is the info from the Knowledge base article: Also a good reference for US Roaming can be found here.

In the U.S.

We offer U.S. Roaming Add-Ons with one service, or a combination. All U.S. Roaming Add-Ons will last 10 days. This 10-day period begins when you pay for the Add-On and ends 10 days later at 11:59PM ET.

Below are some important things you should know about U.S. Roaming Add-Ons:
We’ve partnered with AT&T and T-Mobile to provide you with fantastic coverage. Your U.S. coverage will include all 50 states, plus Puerto Rico and the U.S. Virgin Islands. For more details, check out our coverage map here.
10 days after you purchase a U.S. Roaming Add-On, it will automatically expire.
If you want to purchase two of the same U.S. Roaming Add-Ons, you will have to wait for the first 10-day period to expire before buying the second, or you can contact a Moderator.
If you purchase 2 different U.S. Roaming Add-Ons, they will expire separately.
For example:
You purchase a U.S Roaming Talk, Text, Data Add-On on Day 1 of your plan. It will expire on Day 10.
On Day 6 of your plan, you purchase a 1 GB U.S. Roaming Data Add-On. It will expire on Day 15.
When you’re roaming, you can still access the internet with a Wi-Fi connection, which won’t deplete your data Add-On.

Troubleshooting U.S. Roaming Add-Ons

Q: I’m in the U.S. and cannot send any text messages, make calls, or use my data. What do I do?

A:
Please make sure you’ve added a roaming Add-On that includes the service you are trying to use. You can verify what’s included in your Add-On by signing into Self-Serve.
For data issues, make sure your APN settings are correctly configured. Click here to find out how to verify APN settings.
Make sure your mobile device has roaming enabled.
If these solutions don’t work, create or sign in to your Community account, and contact our Moderator Team here.

Q: How do I enable roaming on my device?
A: Here’s how to enable for iPhones and Androids:

How to enable roaming on an iPhone:
Select Settings > Cellular > move ‘Data Roaming’ to the ‘ON’ position.

How to enable roaming on Android:
Open ‘Settings’.
In ‘Wireless & Networks’, select ‘More’.
Choose ‘Mobile Networks’.
On some Android devices, you may need to choose ‘Battery & Data Manager’, and then ‘Data Delivery’
Add the check mark by the ‘Data Roaming’ option.
On some phones, the option is called ‘Global Data Roaming Access’: choose it, and then choose ‘Enable Data Roaming Access’.

Q: I can’t add a U.S. Roaming Add-On to my account. What should I do?

A: Purchasing Add-Ons is a 2-step process:
You will need to add funds equal to the amount of the Add-On to your account.
Then, click on ‘Purchase Add-Ons’ on the Overview page.
If this doesn’t work, you will need to create or log in to your Community account, and contact our Moderator Team here.