topic Re: I can't receive incoming calls, routing straight to VM - Please help in Get Support

I can't receive incoming calls, routing straight to VM - Please help

mcali786 — Wed, 05 Jan 2022 10:15:00 GMT

I didn't realize until 6pm today (aug1st) that I haven'r received any texts or incoming calls. I can dial out without any issues. Incoming calls are going straight to voicemail.

I'm using pixel 2xl phone. Everything was working fin until last night. ANyone else facing same issues?

Re: I can't receive incoming calls, routing straight to VM - Please help

RobertQc — Wed, 01 Aug 2018 22:23:40 GMT

@mcali786Check to make sure DND (Do Not Disturb) mode is not been enabled.

Simply restarting your phone often solves issues, doing a battery pull / removing your sim and reinserting solves most issues.

Depending on your phone model / OS check under menu/settings/call and look under call rejection, and call forwarding and see if anything looks off

There has been a recent software glitch issue with renewals, if you just renewed you will want to send a message to the moderator team Click this to send them a message

Re: I can't receive incoming calls, routing straight to VM - Please help

cappaj — Wed, 01 Aug 2018 22:16:16 GMT

@mcali786 wrote:
I didn't realize until 6pm today (aug1st) that I haven'r received any texts or incoming calls. I can dial out without any issues. Incoming calls are going straight to voicemail.
I'm using pixel 2xl phone. Everything was working fin until last night. ANyone else facing same issues?

I have no real help to offer, but here is someone else who has a similar problem:

https://productioncommunity.publicmobile.ca/t5/Discussions/My-phone-isn-t-working-Cannot-recieve-texts-or-calls/m-p/259385

Seems like it might be another error related to people who renewed in the last day or so...

Re: I can't receive incoming calls, routing straight to VM - Please help

mcali786 — Wed, 01 Aug 2018 22:16:36 GMT

Hi, yes I checked that and it's not truned on. Also restarted phone couple of times.

Re: I can't receive incoming calls, routing straight to VM - Please help

mcali786 — Wed, 01 Aug 2018 22:17:15 GMT

My plan doesn't renews till Aug 10th. Account shows active with no issues.

Re: I can't receive incoming calls, routing straight to VM - Please help

Anonymous — Wed, 01 Aug 2018 22:21:49 GMT

@mcali786, any chance you have call forwarding enabled?

Other than that, if you have restarted the phone, I would reach out to the moderators to check your line.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

Re: I can't receive incoming calls, routing straight to VM - Please help

RobertQc — Wed, 01 Aug 2018 22:25:02 GMT

Do you have another phone you could pop your sim card into to try?

Re: I can't receive incoming calls, routing straight to VM - Please help

mcali786 — Wed, 01 Aug 2018 22:26:13 GMT

No i don't unfortunately. This just started happening out of nowhere.

I can't send/receive any texts either. I will try to swap my sim out to see if that helps,

Re: I can't receive incoming calls, routing straight to VM - Please help

mcali786 — Thu, 02 Aug 2018 02:24:44 GMT

Ok for time being, I'm forwarding all calls coming to my phone to my fongo# so at least I can get calls.

But I'm still not able to receive any text.

What does it mean?

Re: I can't receive incoming calls, routing straight to VM - Please help

koimr1 — Thu, 02 Aug 2018 03:28:00 GMT

At this point send the mods a private message (you'll see link in previous messages by others) and have them verify everything is ok on PM's end.

Just to verify - you are able to call out but not able to receive calls and can neither send nor receive text messages, right?

How is data? Does that work ok?

Re: I can't receive incoming calls, routing straight to VM - Please help

mcali786 — Thu, 02 Aug 2018 04:15:51 GMT

Yes I already sent a message up moderation team but not sure when someone will reach out.

Data is writing fine w/o issues.

Correct. Can call m out, but you incoming calls and in or out taxes ..

Re: I can't receive incoming calls, routing straight to VM - Please help

koimr1 — Thu, 02 Aug 2018 04:27:16 GMT

@mcali786 wrote:
Yes I already sent a message up moderation team but not sure when someone will reach out.

Data is writing fine w/o issues.

Correct. Can call m out, but you incoming calls and in or out taxes ..

Ok, hang tight - you'll probably not get a response until tomorrow at the earliest. At least you can receive calls with Fongo and hopefully it's something on PM's end that they can sort out for the texts (as well as not having to use Fongo for incoming calls). 🙂

Re: I can't receive incoming calls, routing straight to VM - Please help

mcali786 — Thu, 02 Aug 2018 14:07:42 GMT

Thanks koimr1.

I wish the support from mods were a little quicker but I guess this is standard with PM.

Atleast I've checked that I can send Text but can't receive any texts or calls.

Checked DND is turned OFF

Data is working fine

Can't think of anything else I can do from my end.

Re: I can't receive incoming calls, routing straight to VM - Please help

koimr1 — Thu, 02 Aug 2018 14:54:58 GMT

@mcali786:

Since you are waiting on the mods anyway, you can try booting your phone into safe mode and see if that changes anything:

Find problem apps by rebooting to safe mode

Re: I can't receive incoming calls, routing straight to VM - Please help

mcali786 — Thu, 02 Aug 2018 19:24:45 GMT

Is it better if private message them one of the mods. Not sure what there turn around is ou if they triage issues based on severity.

Re: I can't receive incoming calls, routing straight to VM - Please help

mcali786 — Thu, 02 Aug 2018 22:20:35 GMT

Do I have to msg moderators seperately? I just sent one to @CS_Agent

But I saw in another thread someone had individuals to help?

@Shazia_K @Moderator_Team @Abdallah_A @Abdoulaye_N @Amine_E @Annie_Q @Ashley_T @Aïssata_B @Blad_R @chris_p @frankoccomore @Kaba_C @li-upgrade