topic Re: PM: WHERE is my 3G data bonus you promised to give at "Switching from Bell/Virgin/Lucky&am in Get Support

PM: WHERE is my 3GB data bonus you promised to give at "Switching from Bell/Virgin/Lucky" promo??

weiyu — Wed, 05 Jan 2022 10:14:29 GMT

Hi,

Got the 3GB recurring data bonus in the FIRST month with "switching from Bell/Virgin/Luck" promo a month ago. I had autopay setup on $35 ready made plan since day one, BUT starting from second month, the 3GB recurring bonus data was gone!!!!

Public mobile:

WHERE is my 3GB recurring bonus data you promised on "Switching from Bell/Virgin/Lucky" promo??

William

Re: PM: WHERE is my 3G data bonus you promised to give at "Switching from Bell/Virgin/Lucky&qu

Gregmt — Wed, 05 Jun 2019 22:57:32 GMT

Reach out to the moderators on this one. They will see your activation date and that you ported from Bell/Virgin/Lucky. They will also see that you did get the 3Gb bonus in the first month. It seems it's just a technical glitch.

Cheers.

Re: PM: WHERE is my 3G data bonus you promised to give at "Switching from Bell/Virgin/Lucky&qu

MandyJ — Wed, 05 Jun 2019 23:01:41 GMT

I've been trying to find the actual write up here for this deal, but I can't seem to find it. And the links referencing this deal on other sites, seem to lead to a page that does not exist. 😞 I thought maybe there was some fine print or something that might explain why you've stopped getting it, but without the full details of the plan, I can't be certain.

I hope it's just a glitch though and the moderators will be able to hook your bonus data back up for you!

Re: PM: WHERE is my 3G data bonus you promised to give at "Switching from Bell/Virgin/Lucky&am

GinYVR — Wed, 05 Jun 2019 23:03:47 GMT

@MandyJI found it on RFD, I found out @computergeek541 is also active there!

Re: PM: WHERE is my 3G data bonus you promised to give at "Switching from Bell/Virgin/Lucky&am

Gregmt — Wed, 05 Jun 2019 23:06:42 GMT

Here is a link to that old promotion :

https://www.iphoneincanada.ca/carriers/telus/public-mobile-promo-switch-bell-3gb-data/

Hoping this may help.

Cheers

Re: PM: WHERE is my 3G data bonus you promised to give at "Switching from Bell/Virgin/Lucky&am

MandyJ — Wed, 05 Jun 2019 23:07:21 GMT

@GinYVR wrote:

@MandyJI found it on RFD, I found out @computergeek541 is also active there!

Yea, I found it there too, but the link back to Public Mobile in that post doesn't seem to work anymore. I figured if I could find the original page on the actual Public Mobile site, then I'd have the best chances of finding any possible fine print that may have been part of the deal.

Re: PM: WHERE is my 3G data bonus you promised to give at "Switching from Bell/Virgin/Lucky&am

weiyu — Wed, 05 Jun 2019 23:11:36 GMT

There is NO fine prints. What you saw from the picture on RFD is exactly what was on PM promo page. except one condition: Bonus data will expire if account becomes inactive or the rate plan is changed. I didn't change the rate plan and its active.

Re: PM: WHERE is my 3G data bonus you promised to give at "Switching from Bell/Virgin/Lucky&am

MandyJ — Wed, 05 Jun 2019 23:17:27 GMT

@weiyu wrote:
There is NO fine prints. What you saw from the picture on RFD is exactly what was on PM promo page.

Neither screencap says anything about recurring though... just "3 GB of bonus data". I don't doubt you that it said recurring somewhere (like the probably copied text says recurring), but I was just trying to confirm it on an official page. That's why I wanted to find the actual page... and to see what the "*conditions apply" is all about.

Re: PM: WHERE is my 3G data bonus you promised to give at "Switching from Bell/Virgin/Lucky&am

MandyJ — Wed, 05 Jun 2019 23:20:28 GMT

@weiyu wrote:
except one condition: Bonus data will expire if account becomes inactive or the rate plan is changed. I didn't change the rate plan and its active.

Then hopefully you'll have no trouble getting the bonus data back after a moderator reviews your message. 🙂 I'm crossing my fingers for you that they get your account back to where it should be quickly!

Re: PM: WHERE is my 3G data bonus you promised to give at "Switching from Bell/Virgin/Lucky&am

Anonymous — Wed, 05 Jun 2019 23:21:06 GMT

@weiyu wrote:
There is NO fine prints. What you saw from the picture on RFD is exactly what was on PM promo page. except one condition: Bonus data will expire if account becomes inactive or the rate plan is changed. I didn't change the rate plan and its active.

You're probably fine. You just need to get comfy waiting for the mods unfortunately.

We all like to see corroborating evidence. Some random dude on the internet is not corroboration.

Note to self...screencap promos and the fine print...after all this time 🙂

Re: PM: WHERE is my 3G data bonus you promised to give at "Switching from Bell/Virgin/Lucky&am

stonechucker — Thu, 06 Jun 2019 01:39:03 GMT

This promo was taken down within a few days. You had to act quickly.

@Anonymous wrote:
@weiyu wrote:
There is NO fine prints. What you saw from the picture on RFD is exactly what was on PM promo page. except one condition: Bonus data will expire if account becomes inactive or the rate plan is changed. I didn't change the rate plan and its active.
You're probably fine. You just need to get comfy waiting for the mods unfortunately.
We all like to see corroborating evidence. Some random dude on the internet is not corroboration.
Note to self...screencap promos and the fine print...after all this time 🙂

Re: PM: WHERE is my 3G data bonus you promised to give at "Switching from Bell/Virgin/Lucky&am

weiyu — Thu, 06 Jun 2019 02:22:59 GMT

@stonechucker wrote:
This promo was taken down within a few days. You had to act quickly.
@Anonymous wrote:
@weiyu wrote:
There is NO fine prints. What you saw from the picture on RFD is exactly what was on PM promo page. except one condition: Bonus data will expire if account becomes inactive or the rate plan is changed. I didn't change the rate plan and its active.
You're probably fine. You just need to get comfy waiting for the mods unfortunately.
We all like to see corroborating evidence. Some random dude on the internet is not corroboration.
Note to self...screencap promos and the fine print...after all this time 🙂

???

Re: PM: WHERE is my 3G data bonus you promised to give at "Switching from Bell/Virgin/Lucky&am

Anonymous — Thu, 06 Jun 2019 03:04:44 GMT

@weiyu wrote:
@stonechucker wrote:
This promo was taken down within a few days. You had to act quickly.
@Anonymous wrote:
@weiyu wrote:
There is NO fine prints. What you saw from the picture on RFD is exactly what was on PM promo page. except one condition: Bonus data will expire if account becomes inactive or the rate plan is changed. I didn't change the rate plan and its active.
You're probably fine. You just need to get comfy waiting for the mods unfortunately.
We all like to see corroborating evidence. Some random dude on the internet is not corroboration.
Note to self...screencap promos and the fine print...after all this time 🙂

???

Are you wondering about the last sentence? These promos come along and sometimes they have an announcement thread and sometimes not. In either case, I would like to remind myself to screencap the details for future reference. The social, aggregator sites often don't include the important details.

Re: PM: WHERE is my 3G data bonus you promised to give at "Switching from Bell/Virgin/Lucky&am

computergeek541 — Thu, 06 Jun 2019 05:51:01 GMT

@GinYVR wrote:

@MandyJI found it on RFD, I found out @computergeek541 is also active there!

There are likely quite a few Public Mobile Community members also on RFD. RFD is kind of like an advertising site for Public Mobile, but Telus didn't have to pay anything for it.

Re: PM: WHERE is my 3G data bonus you promised to give at "Switching from Bell/Virgin/Lucky&am

weiyu — Tue, 11 Jun 2019 14:31:42 GMT

I was told by Moderator yesterday that if I change the phone#, the 3GB bonus will be removed. Is that true? because I don't see it was mentioned when I activate and setup the rate plan.

Re: PM: WHERE is my 3G data bonus you promised to give at "Switching from Bell/Virgin/Lucky&am

GinYVR — Tue, 11 Jun 2019 14:37:58 GMT

@weiyuA moderator is an employee of Public Mobile.. so if they say it is true.. it is true.

Re: PM: WHERE is my 3G data bonus you promised to give at "Switching from Bell/Virgin/Lucky&am

weiyu — Tue, 11 Jun 2019 14:43:04 GMT

Well, thats an odd policy. I dont see any reason why I can't change my phone# to a new phone#, or a new phone porting from Bell/Virgin/Lucky again.

Re: PM: WHERE is my 3G data bonus you promised to give at "Switching from Bell/Virgin/Lucky&am

GinYVR — Tue, 11 Jun 2019 14:46:57 GMT

@weiyuIt is what it is.. Moderator's word is pretty much final.

Re: PM: WHERE is my 3G data bonus you promised to give at "Switching from Bell/Virgin/Lucky&am

weiyu — Tue, 11 Jun 2019 14:50:38 GMT

Not always true, as someone ponted out on RFD, he/she was told by moderator that 3GB was one time thing. then later the moderator corrected the word that 3GB was a monthly bonus.

Re: PM: WHERE is my 3G data bonus you promised to give at "Switching from Bell/Virgin/Lucky&am

GinYVR — Tue, 11 Jun 2019 14:52:02 GMT

@weiyu

Well there is YMMV comes in. Good luck.