topic Re: Community Reward in Get Support

Community Reward

Lachlan_M — Tue, 04 Jan 2022 17:36:44 GMT

Updated on June 25, 2018

The Community Reward

How does it work?

Based on your level of involvement with our Community, you can earn up to $20 every 30 days. The amount you are rewarded depends on your contribution level relative to overall contribution, which can change month to month even if you contribute very consistently. You can only ever qualify for one (1) Community Reward in a 30-day period, and you must act in accordance with Community Terms of Service at all times. You can read our Community Terms of Service here.

The following table shows how Community Rewards are allocated:

Who Can Earn Rewards?

To be eligible to earn Rewards, you must have:

1. A Rewards-eligible plan:

All in-market plans as of January 27, 2015, with the exception of 10-day plans, are eligible for Rewards. Plans offered between May 9, 2014 and January 26, 2015 are not eligible.

2. An active account:

Your account must be active and in good standing to earn and use Rewards. It cannot be in a suspended or deactivated status. For example: if you earn Rewards and immediately go into a suspended state because of a late payment, you will not be able to use your Rewards until you have made that payment.
Your Community account must use the same email address as your Self-Serve account in order to receive Community Rewards.

Considerations for Rewards-ineligible Customers

Customers who are on a Legacy / Pioneer or 10-day plan not eligible for Rewards. If you are a Legacy / Pioneer customer and switch to a Rewards-eligible plan, please note:

Rewards will not be applied retroactively: Rewards will only be earned from the date you switched to an eligible plan.
Your tenure began when you first activated with Public Mobile. For instance, if you joined 3 years ago on a Legacy plan, and switch to a Rewards-eligible plan, your Loyalty Reward will begin at $3 per 30 days.
Referral Rewards are not retroactive. Only referrals made after switching to a Rewards-eligible plan will be counted.

How many Rewards can I earn?

You can earn up to your current plan value in Rewards, reducing it to $0. Once you reach the value of your plan, you will not be able to accumulate any further Rewards in that plan period, and you will not be able to save Rewards and apply them to future months.

Here’s an example of how you could get your plan down to $0:

You are on a $45, 30-day plan
You have been with Public Mobile for 5 years
You signed up for AutoPay
You occasionally help others out in the Community
You referred 36 friends to Public Mobile who are still active members

You will earn $5 in Loyalty Rewards + $2 in AutoPay Rewards + $2 Community Rewards + 36 referrals at $1/30 days. That’s $45 in total Rewards, and a sweet $0 plan!

When are Rewards applied to my account?

Here are some things you should keep in mind about our Rewards program:

All earned Rewards are applied to your account on your plan renewal date, before your payment is processed.
There are exceptions to the above statement:
- Community Rewards are reviewed between the 1st and 6th of every month, and applied to your account after the review period on your payment due date. If your payment due date is during the review period, your Rewards will be applied on your next payment due date.
- If you’ve changed your plan prior to your current plan renewal date, you will receive your Reward credits after you have paid for the new plan, within approximately 24 hours. Rewards will be applied normally from then on.
- If you set up AutoPay at activation, your first AutoPay reward will be automatically credited to your Self-Serve account after activation. After that, you will receive an AutoPay reward at each renewal date before payment is processed.
Based on the Rewards you have earned in your previous plan cycle, up to four different credits (one per Reward type) will be applied to your account the night of your payment due date.
If your account is deactivated and you have unused Rewards on it, those Rewards will be lost.

How do I know when I've earned Rewards?

Whenever a reward has been successfully applied to your account, we will send you a text message to let you know. To check the Rewards you’ve earned, log in to Self-Serve and check the ‘My Rewards’ section in the Overview Tab. You can also select the ‘My Rewards’ button and see all the Rewards you’ve earned since joining Public Mobile.

Below is an example of what you would see from the Overview tab, for a customer who has been with Public less than 1 year, and has no referrals:

Below is an example of what the ‘My Rewards’ section looks like, for the same account:

Other Reward Rules

Public Mobile reserves the right to change all Rewards at its sole discretion and without advance notice.
The Community Reward offer is subject to the reservation rights of Moderation as described in the Community Terms of Service.

Re: Community Reward

micro-g — Sat, 25 Apr 2015 04:40:51 GMT

I have a question regarding the community rewards and auto pay rewards!

I am with public mobile since two months and received community as well as auto pay rewards on my account. strangely pm still dedcuted the full monthly amount from my credit card this month rather than having applied the $8 rewards credit i have in my account! Can anyone explain this?

cheers and thx for your help folks!

Re: Community Reward

Griff — Sat, 25 Apr 2015 05:25:54 GMT

@micro-g

As of right now that's how the rewards are set up, they are applied as a credit after your bill cycle;
to date I have received the BETA activation twice, and two rewards credits for community contribution.

So my monthly payments have remained the same but I have accumulated $26 in credits, in theory once I accumulate enough credits to compensate the cost of my plan (I'm on the $45 Province Wide Talk + Text with 1GB) I would be able to use them to pay for 1 month of service.

Re: Community Reward

chukdefatey — Sat, 25 Apr 2015 09:04:51 GMT

^Exactly

Re: Community Reward

makkahn28 — Fri, 04 Sep 2015 01:24:49 GMT

@Mansi_G, When will we see the Comm Rewards? Wonder, Who made it to the A+++ List this Month?

Re: Community Reward

NDesai — Mon, 07 Sep 2015 21:39:19 GMT

Can anyone explain what exactly Top 50% or 25% mean?

If i get this community reward, can it be used to get discount off rewal price? Or do i hve to keep building it up to total renewal price?

Re: Community Reward

makkahn28 — Mon, 07 Sep 2015 21:56:47 GMT

@NDesai, Top 50% or 25% is for those who contributed and received bravos as well as offering solutions, and the more one contributes, the more one can possibly save

The 25% receive $6 I believe, then the next highest tier receives $4, and so on. This should not always be about saving $$$$$, iT SHOULD MOSTLY BE ABOUT GIVING, HELPING, ASSISTING PPL IN NEED, that's the true reward. $$$, that's not always the right picture

Re: Community Reward

homer — Mon, 05 Oct 2015 03:36:45 GMT

How do I know my monthly contribution ranking?

Re: Community Reward

Martin — Mon, 05 Oct 2015 05:16:50 GMT

homer,

Anyone can obtain information regarding any member's number and type of badges.

All that is required, at least from the mobile version which I always use, is to click a poster's username. That will bring you to the user's profile. Long-press the username, and the full/computer version will partially open. Click the link that states the number of badges that the user has. That will result in a full display of which badges were earned, and when.

No personal identifiers are displayed; the above is therefore not a breach of security.

I hope that this has answered your question.

Re: Community Reward

homer — Mon, 05 Oct 2015 19:35:25 GMT

Thx Martin, but that doesn't give me the ranking info right? Just badges, # of bravos etc...

Re: Community Reward

srlawren — Sun, 18 Oct 2015 19:49:33 GMT

Oh cool, I was just poking around in self-serve and see I've earned a $4 community reward. And now that I finally figured out how to add my credit card, I can sign up for Auto Pay for even more rewards. What a great perk for PM customers!

Re: Community Reward

aguyfromontario — Thu, 22 Oct 2015 23:38:56 GMT

I was wondering if this would happen to myself also?

Re: Community Reward

Mansi_G — Fri, 23 Oct 2015 17:19:39 GMT

You are eligible for Community rewards if that's what you mean to ask.

Re: Community Reward

wm1974 — Thu, 29 Oct 2015 07:12:33 GMT

where can I find monthly contribution ranking?

Re: Community Reward

Mansi_G — Thu, 05 Nov 2015 16:03:06 GMT

Hi @wm1974 - Community rewards are provided to all the contributors on a reward eligible plan on their next payment due date.

Also, a monthly badge for your contribution level will be added to your Community profile.

Re: Community Reward

TroyDaBes — Thu, 05 Nov 2015 16:06:35 GMT

@wm1974 The monthly contribution ranking are usually posted on the "feature topics" in the 6-8th of the month. You will also receive a badge on that month with regards to your contribution.

Re: Community Reward

Duckman — Sat, 16 Jan 2016 04:04:34 GMT

Stupid newbie question:

I've had my phone account for about a week and today signed up to be able to post in the community. How will Public Mobile know to credit my phone accoutn with any community rewards I might qualify for?

When I signed up for the community I was never asked my mobile number; account number; etc? Does it track simply by matching the email address?

Again, I'm sorry for the newbie question.

Re: Community Reward

Martin — Sat, 16 Jan 2016 04:11:41 GMT

Hi @Duckman,

First, there's no such thing as a stupid question. If it weren't for curiosity, we would still be living in caves.

You guessed correctly. Your rewards are tied to your email address.

Welcome to Public Mobile!

Cheers.

Re: Community Reward

Duckman — Sun, 17 Jan 2016 00:11:58 GMT

Thanks Martin

After I posted realized I recieved an email explaining about the link to my email address. I'm not a huge poster but I truey appreciate not being mocked for questions. Sometimes on message boards the slighest thing is responded to harshly. Those of us a little slower with technology need a little more time to catch up.

Thanks again

Re: Community Reward

Terri_D — Mon, 18 Jan 2016 15:56:35 GMT

Hello @Duckman

It is our pleasure to be able to assist you in the process. If you have any more concerns or questions please do not hesitate.

Thank you

Teri