topic Re: Auto renew in Get Support

Auto renew

Spenc — Wed, 05 Jan 2022 10:14:14 GMT

My Account did not auto renew? what am I supposed to do? I cant log in either....I requested a reset password but email not coming throu.... I need a moderator... @CS_Agent

Re: Auto renew

will13am — Wed, 01 Aug 2018 01:59:56 GMT

@Spenc, my sympathies, there was a software issue that led to widespread problems with account renewals today. To rectify this and to get your password reset, you will need to reach out to the moderator team for assistance. They have been swamped with remediating the renewal problem and so expect slightly longer response times. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Auto renew

Spenc — Wed, 01 Aug 2018 02:02:32 GMT

What is the account # and pin # how do I find these?

Re: Auto renew

cappaj — Wed, 01 Aug 2018 02:06:06 GMT

@Spenc wrote:
What is the account # and pin # how do I find these?

You would have created the PIN when you set up your account. The only place I've seen my account number is after logging in to my account, so that's no help to you.

You could at least tell the mods your name, phone number, and date of birth - that might be enough info for them to help you.

Re: Auto renew

NDesai — Wed, 01 Aug 2018 02:22:53 GMT

@Spenc wrote:
What is the account # and pin # how do I find these?

Try calling 611 to make manual payment and that will trigger the renewal. You will need to provide your 4 digit pin number.

~~To find out your pin, you can see it on SIM card messages. On my Pixel 2, i can get to it by going to Settings > Advanced > SIM card messages.~~

EDIT: I don't think everyone can see the pin on sim card messages.