topic Re: Credit card information updated in Get Support

Credit card information updated

ThanhLuu — Wed, 05 Jan 2022 10:13:59 GMT

How to change my credit card information updated please?

Re: Credit card information updated

GinYVR — Wed, 05 Jun 2019 18:15:35 GMT

You should be able to do it by going to this link https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/ and click on Manage Autopay

Re: Credit card information updated

mojorising — Wed, 05 Jun 2019 18:15:31 GMT

Click on "My Account". Once logged in click on the "Payment" tab.

Re: Credit card information updated

Triguy — Wed, 05 Jun 2019 18:16:30 GMT

https://www.publicmobile.ca/en/bc/get-help/articles/update-or-remove-your-payment-card

Re: Credit card information updated

MoreYummy — Wed, 05 Jun 2019 18:22:29 GMT

Log into your self serve, go to payment or auto payment.

Re: Credit card information updated

geopublic — Wed, 05 Jun 2019 19:44:15 GMT

@ThanhLuu wrote:
How to change my credit card information updated please?

@ThanhLuu Click the My Account buttom top right of this page.

1) Login to Selfserve, click Payments & Add-ons tab.

2) Below "One Time Payment" and "Manage Auto Pay" options there is a very small link
"Manage my card - Update or remove my Credit or Visa debit card"
3) two options are available: "Replace this credit card" and "Remove this credit card"

Use "Replace this credit card" to update the CC info

Note: When entering the postal code do not enter any spaces. Also do not use the unit number field even if you live in an apartment or condo and use a desktop browser if you can.

Hope this helps!

Re: Credit card information updated

Matthewb123 — Wed, 23 Oct 2019 16:03:37 GMT

I have changed my credit card info but my phone is not working. Payment should automatically come off the credit card. How long does that take?

thanks

Nellie

Re: Credit card information updated

GinYVR — Wed, 23 Oct 2019 16:18:47 GMT

@Matthewb123If you have changed your credit info, does your account balance have enough money to cover the cost of your plan? If not make a one time payment and see if it makes a difference.

Re: Credit card information updated

Matthewb123 — Thu, 24 Oct 2019 13:55:44 GMT

I have autopay.

Re: Credit card information updated

Dunkman — Thu, 24 Oct 2019 14:18:12 GMT

@Matthewb123

You might want to start your own thread to get more visibility to your issue.

Autopay sometimes fails. It should be automatic when your payment due date.

If your service is not working, you can try to manually load funds to re-activate your account. Sometimes if you enter the credit card information not exactly to your bank information, autopay and manually loading funds will not work.

Re: Credit card information updated

CS_Agent — Thu, 24 Oct 2019 14:25:56 GMT

Hello @@Matthewb123

We will be more than happy to investigate this issue you're talking about!

Send us a private message on community with more information about this issue and we will do our best in order to solve it!

Best Regards , Daniel - Moderator's Team

Re: Credit card information updated

Matthewb123 — Thu, 24 Oct 2019 14:45:23 GMT

What other info do you need?

Re: Credit card information updated

geopublic — Thu, 24 Oct 2019 14:47:11 GMT

@Matthewb123

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

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