topic Re: It is very frustrating. For the whole day, I can not use the phone plan. Need compensation. Othe in Get Support

Public Mobile should have no right to suspend the service because of their own Auto renew issues

sskuser — Wed, 05 Jan 2022 10:13:52 GMT

Public Mobile should have no right to suspend the service because of their own Auto renew issues. 2 days ago, I received the text saying that my payment went through successfully......

Re: Public Mobile should have no right to suspend the service because of their own Auto renew issues

ShawnC13 — Tue, 31 Jul 2018 17:19:56 GMT

@sskuser wrote:
Public Mobile should have no right to suspend the service because of their own Auto renew issues. 2 days ago, I received the text saying that my payment went through successfully......

I understand you are frustrated and angry, but spamming the forum accomplishes nothing. Have you sent a private message to the mods?? What course of action have you taken prior to spamming us here in the community?

To send a private message to a moderator click this link.

In your message please include:

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account number

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complete address listed on account with postal code

email address on account

most commonly called numbers

alternate number listed on the account

last payment date and amount

last 4 digits of the credit card

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Re: Public Mobile should have no right to suspend the service because of their own Auto renew issues

daredogg — Tue, 31 Jul 2018 17:23:04 GMT

Oops, I see you posted your issue twice... please delete one of the posts so there's not overlap. I commented on your other post.

Re: Public Mobile should have no right to suspend the service because of their own Auto renew issues

cappaj — Tue, 31 Jul 2018 17:25:04 GMT

@daredogg wrote:
Oops, I see you posted your issue twice... please delete one of the posts so there's not overlap. I commented on your other post.

They're spamming the forum, this is like the thousandth repeat post...

Re: Public Mobile should have no right to suspend the service because of their own Auto renew issues

daredogg — Tue, 31 Jul 2018 17:29:15 GMT

Wow, that'll do it.... flood the forum and that'll get me help... it's like phoning a cell phone provider and hanging up once you get through to a rep! lol

@sskuser please stop flooding. Other community members and the moderators will help you, but you'll just have to be patient. Flooding the forums won't get your issue resolved any sooner!

Re: Public Mobile should have no right to suspend the service because of their own Auto renew issues

ShawnC13 — Tue, 31 Jul 2018 17:33:45 GMT

@daredogg wrote:
Wow, that'll do it.... flood the forum and that'll get me help... it's like phoning a cell phone provider and hanging up once you get through to a rep! lol

@sskuser please stop flooding. Other community members and the moderators will help you, but you'll just have to be patient. Flooding the forums won't get your issue resolved any sooner!

They have done this in the past as well, I think it is in hopes of getting the mdos attention and jumping to the front of the line for service. I hope they delete the posts and oh if they could restrict posting abilities that would be great!!

Re: Public Mobile should have no right to suspend the service because of their own Auto renew issues

cappaj — Tue, 31 Jul 2018 17:35:39 GMT

@ShawnC13 wrote:
@daredogg wrote:
Wow, that'll do it.... flood the forum and that'll get me help... it's like phoning a cell phone provider and hanging up once you get through to a rep! lol

@sskuser please stop flooding. Other community members and the moderators will help you, but you'll just have to be patient. Flooding the forums won't get your issue resolved any sooner!
They have done this in the past as well, I think it is in hopes of getting the mdos attention and jumping to the front of the line for service. I hope they delete the posts and oh if they could restrict posting abilities that would be great!!

Yeah, I was just thinking "I hope they ban this person!" but I guess that's hard to do when this forum is the only mode of support.

Unless they have the ability to ban community posts but still allow private messages? That'd be a good thing to do to this person.

Re: Public Mobile should have no right to suspend the service because of their own Auto renew issues

daredogg — Tue, 31 Jul 2018 17:37:50 GMT

Some people just want attention.... I guess

Re: Public Mobile should have no right to suspend the service because of their own Auto renew issues

sskuser — Tue, 31 Jul 2018 17:47:40 GMT

Sorry daredogg, I disagree with you that I want attention. I never participate in the forum. I am not even active, which you can check. Only came today because Public Mobile disabled my service. Right now I have nothing to do. I use the phone for business and it is very important. Please understand. Thanks.

Re: Public Mobile should have no right to suspend the service because of their own Auto renew issues

daredogg — Tue, 31 Jul 2018 17:50:13 GMT

No problem @sskuser, but flooding the forums is just going to piss people off...

Have you contacted the moderators by private message?

Re: Public Mobile should have no right to suspend the service because of their own Auto renew issues

cappaj — Tue, 31 Jul 2018 17:50:32 GMT

@sskuser wrote:
Sorry daredogg, I disagree with you that I want attention. I never participate in the forum. I am not even active, which you can check. Only came today because Public Mobile disabled my service. Right now I have nothing to do. I use the phone for business and it is very important. Please understand. Thanks.

Spamming the forums does nothing to help you - you need to send a private message to @CS_Agent if you want it taken care fo as quickly as possible.

You were told both of those things on your first post today. I get that you need your phone and it sucks that it's not working - but lashing out on the forum over and over makes it hard for others to get the help they're seeking from the communty.

Re: Public Mobile should have no right to suspend the service because of their own Auto renew issues

sskuser — Tue, 31 Jul 2018 17:52:49 GMT

I am sorry if others are bothered. I want mods to be aware that what they are doing is **bleep**. I already sent a private message to the mod. No response yet. Basically I'm stuck. I made the payment by credit card this morning after it stopped working. Still no luck. I can't move to other service provider because I already paid for 3 months, which sucks.

Re: Public Mobile should have no right to suspend the service because of their own Auto renew issues

cappaj — Tue, 31 Jul 2018 17:54:08 GMT

@sskuser wrote:
I am sorry if others are bothered. I want mods to be aware that what they are doing is **bleep**. I already sent a private message to the mod. No response yet. Basically I'm stuck. I made the payment by credit card this morning after it stopped working. Still no luck. I can't move to other service provider because I already paid for 3 months, which sucks.

They're as aware as they can be, you don't need to post anymore.

Re: Public Mobile should have no right to suspend the service because of their own Auto renew issues

ShawnC13 — Tue, 31 Jul 2018 18:01:57 GMT

I have tried to clean up all these threads and moved them out of sight to keep the forum clean (as possible) Sorry if there were some other relevant posts in the SPAM threads but having only one thread is much better.

Re: Public Mobile should have no right to suspend the service because of their own Auto renew issues

will13am — Tue, 31 Jul 2018 18:09:56 GMT

@sskuser, you mention repeat auto renewal failures. Have you figured out why this is the case? I am not saying it is your fault or anything like that. But you can play on the bigger team and be part of the solution. For recurrence control, the root cause of the problem needs to be understood and dealt with. One thing I would check is if a money transfer can be completed successfully with the credit cards on file.

Re: Public Mobile should have no right to suspend the service because of their own Auto renew issues

sskuser — Tue, 31 Jul 2018 18:11:19 GMT

Hi Will13am, I manually made the payment, too after. Shows Amount Due: $0 online and on the phone. My credit card was already saved 3 months ago for Auto Pay.

Re: Public Mobile should have no right to suspend the service because of their own Auto renew issues

stonechucker — Tue, 31 Jul 2018 18:35:12 GMT

@sskuser, you have previously posted when you had the issue prior to this month. You were also told the same things the last two times. You've bumped your threads.

Why does Public Mobile have Auto renew issues?

sskuser — Tue, 31 Jul 2018 18:52:57 GMT

Why does Public Mobile have Auto renew issues?

Re: Why does Public Mobile have Auto renew issues?

sskuser — Tue, 31 Jul 2018 18:53:20 GMT

One can't use his phone for the whole day pretty much. This is frustrating.

Re: Why does Public Mobile have Auto renew issues?

will13am — Tue, 31 Jul 2018 18:55:48 GMT

If you dislike the service so much, why not just leave? What you are doing won't address your auto pay issues any quicker.