topic Re: SIM Not Provisioned in Get Support

SIM Not Provisioned

krazzykanuck — Wed, 05 Jan 2022 10:13:39 GMT

Hi. Just joined PM and this is my first post. I did everything that I believe I needed to do to get active but I have not yet been able to get service. I am receiving a SIM not provisioned message. Anyone know how to fix this? Thanks.

Re: SIM Not Provisioned

Lieux — Wed, 05 Jun 2019 12:49:04 GMT

@krazzykanuck wrote:
Hi. Just joined PM and this is my first post. I did everything that I believe I needed to do to get active but I have not yet been able to get service. I am receiving a SIM not provisioned message. Anyone know how to fix this? Thanks.

Welcome to public mobile!

Do you mean you can call but not text?

Re: SIM Not Provisioned

krazzykanuck — Wed, 05 Jun 2019 12:53:23 GMT

I can't call anything but emergency. Says mobile network not available.

Re: SIM Not Provisioned

Lieux — Wed, 05 Jun 2019 12:54:41 GMT

@krazzykanuck wrote:
I can't call anything but emergency. Says mobile network not available.

Ok that's probably mean that your phone is locked by your old carrier....???

Re: SIM Not Provisioned

krazzykanuck — Wed, 05 Jun 2019 12:55:42 GMT

I don't think that's it. My phone is unlocked.

Re: SIM Not Provisioned

Lieux — Wed, 05 Jun 2019 13:00:07 GMT

@krazzykanuck wrote:
I don't think that's it. My phone is unlocked.

Can you check with willmyphonework.net if your phone is ok wit public mobile?

Re: SIM Not Provisioned

mimmo — Wed, 05 Jun 2019 13:02:05 GMT

Hi @krazzykanuck you would need to send your sim number to the mods.

Also is/was the phone a brand new when you bought it. I believe thaT message(might have been a similar one though) can indicate a blacklisted phone.

Re: SIM Not Provisioned

krazzykanuck — Wed, 05 Jun 2019 13:05:32 GMT

Yes, I did that as well and it indicated that my phone is compatible.

Re: SIM Not Provisioned

krazzykanuck — Wed, 05 Jun 2019 13:06:35 GMT

No, the phone is not new. I bought it unlocked from ebay. It has worked perfectly on the Telus network for several years.

Re: SIM Not Provisioned

krazzykanuck — Wed, 05 Jun 2019 13:07:55 GMT

I've sent a couple of email to the moderators, starting last evening, but they haven't responded.

Re: SIM Not Provisioned

geopublic — Wed, 05 Jun 2019 13:09:01 GMT

@krazzykanuck wrote:
Hi. Just joined PM and this is my first post. I did everything that I believe I needed to do to get active but I have not yet been able to get service. I am receiving a SIM not provisioned message. Anyone know how to fix this? Thanks.

@krazzykanuck Where did you see that message on your phone? Did it say SIM not provisioned? Did you port a number? If yes, then you need to contact Public Mobile. To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

Re: SIM Not Provisioned

Lieux — Wed, 05 Jun 2019 13:41:07 GMT

@krazzykanuck wrote:
I've sent a couple of email to the moderators, starting last evening, but they haven't responded.

Be patient waiting time is few hours to 2 days.