topic Adding messaging to plan in Get Support

Adding messaging to plan

Gpuniani — Wed, 05 Jan 2022 10:13:27 GMT

hello just bought the plan 2 days ago but think now would need messaging is there a way to add thatto the plan now?

wmleung — Tue, 31 Jul 2018 00:58:36 GMT

Contact the mods by clicking on the ? circle (icon) on the bottom right, believe they can help.

Making things easier, here is the link:

Good luck.

Gpuniani — Tue, 31 Jul 2018 00:59:36 GMT

hello just bought the plan 2 days ago but think now would need messaging is there a way to add thatto the plan now?

srlawren — Tue, 31 Jul 2018 01:02:45 GMT

@Gpuniani wrote:
hello just bought the plan 2 days ago but think now would need messaging is there a way to add thatto the plan now?

@Gpuniani yes. You need to follow these instructions to make the request:

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
Messages are replied to during office hours, in the order in which they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?