topic Re: Plan didnt change on scheduled billing date in Get Support

Plan didnt change on scheduled billing date

skyghost — Wed, 05 Jan 2022 10:13:15 GMT

- New customer, started last month with the $15 plan.

- After a week decided to upgrade to $50 plan. I toped up my account to $50.

- I did the change (in the same first week) in self serve for new $50 plan to start on next billing cycle which was yesterday. It showed that it was queued to switch on June 3.

- Checked self serve today and Plan never changed. It no longer shows the $50 plan in queue. I'm still listed on $15 plan.

Please help.

Re: Plan didnt change on scheduled billing date

Tiprix — Tue, 04 Jun 2019 16:47:23 GMT

@skyghost check in your payment history, did it take $50 for the new plan? If it did, maybe the system needs time. If not, I would send a private message to the moderator, so they could look into it.

Re: Plan didnt change on scheduled billing date

dabr — Tue, 04 Jun 2019 16:49:22 GMT

@skyghost wrote:
- New customer, started last month with the $15 plan.
- After a week decided to upgrade to $50 plan. I toped up my account to $50.
- I did the change (in the same first week) in self serve for new $50 plan to start on next billing cycle which was yesterday. It showed that it was queued to switch on June 3.
- Checked self serve today and Plan never changed. It no longer shows the $50 plan in queue. I'm still listed on $15 plan.

Please help.

I wonder if you also needed to add the tax on top of the $50 for the plan change. You should private message the Moderator_Team via the envelope icon top right of your post and explain the situation. Response time to hear back is 2-48 hours.

Re: Plan didnt change on scheduled billing date

Anonymous — Tue, 04 Jun 2019 16:54:28 GMT

@dabr wrote:
@skyghost wrote:
- New customer, started last month with the $15 plan.
- After a week decided to upgrade to $50 plan. I toped up my account to $50.
- I did the change (in the same first week) in self serve for new $50 plan to start on next billing cycle which was yesterday. It showed that it was queued to switch on June 3.
- Checked self serve today and Plan never changed. It no longer shows the $50 plan in queue. I'm still listed on $15 plan.

Please help.
I wonder if you also needed to add the tax on top of the $50 for the plan change. You should private message the Moderator_Team via the envelope icon top right of your post and explain the situation. Response time to hear back is 2-48 hours.

Taxes are paid before it arrives in Available Funds.

@skyghost: Does it look like everything has completed in your overview page? I know it's your first month so you might not be quite familiar but do you see a red Plan Expired or suspended notice up top?

Re: Plan didnt change on scheduled billing date

skyghost — Tue, 04 Jun 2019 16:55:40 GMT

No, it only took the $15 😞

Re: Plan didnt change on scheduled billing date

skyghost — Tue, 04 Jun 2019 16:59:01 GMT

I had $10 credit before I added the $50 so there was $60 total before the renewal.

Re: Plan didnt change on scheduled billing date

Anonymous — Tue, 04 Jun 2019 16:59:57 GMT

@skyghost wrote:
No, it only took the $15 😞

Well that's crappy. Jeez. What a system. Customer wants to give them more money and it finds a way to screw that up too.

So now you're at $35 (depending on any rewards). Edit: $45

Send that pm to them and ask them to make it happen. But you'll likely have to wait a day or two.

Re: Plan didnt change on scheduled billing date

dabr — Tue, 04 Jun 2019 16:59:30 GMT

@Anonymous wrote:
@dabr wrote:
@skyghost wrote:
- New customer, started last month with the $15 plan.
- After a week decided to upgrade to $50 plan. I toped up my account to $50.
- I did the change (in the same first week) in self serve for new $50 plan to start on next billing cycle which was yesterday. It showed that it was queued to switch on June 3.
- Checked self serve today and Plan never changed. It no longer shows the $50 plan in queue. I'm still listed on $15 plan.

Please help.
I wonder if you also needed to add the tax on top of the $50 for the plan change. You should private message the Moderator_Team via the envelope icon top right of your post and explain the situation. Response time to hear back is 2-48 hours.
Taxes are paid before it arrives in Available Funds.
@skyghost: Does it look like everything has completed in your overview page? I know it's your first month so you might not be quite familiar but do you see a red Plan Expired or suspended notice up top?

Yes I get that, I wasn't sure if the OP had maybe only added $50 through a voucher:)

Re: Plan didnt change on scheduled billing date

dabr — Tue, 04 Jun 2019 17:01:41 GMT

@skyghost wrote:
I had $10 credit before I added the $50 so there was $60 total before the renewal.

It certainly should have renewed without any issues then. Always seems like something happens unexpected with PM payment system.

Re: Plan didnt change on scheduled billing date

Anonymous — Tue, 04 Jun 2019 17:01:54 GMT

@dabr wrote:
@Anonymous wrote:
@dabr wrote:
@skyghost wrote:
- New customer, started last month with the $15 plan.
- After a week decided to upgrade to $50 plan. I toped up my account to $50.
- I did the change (in the same first week) in self serve for new $50 plan to start on next billing cycle which was yesterday. It showed that it was queued to switch on June 3.
- Checked self serve today and Plan never changed. It no longer shows the $50 plan in queue. I'm still listed on $15 plan.

Please help.
I wonder if you also needed to add the tax on top of the $50 for the plan change. You should private message the Moderator_Team via the envelope icon top right of your post and explain the situation. Response time to hear back is 2-48 hours.
Taxes are paid before it arrives in Available Funds.
@skyghost: Does it look like everything has completed in your overview page? I know it's your first month so you might not be quite familiar but do you see a red Plan Expired or suspended notice up top?
Yes I get that, I wasn't sure if the OP had maybe only added $50 through a voucher:)

Still...taxes are paid at that point of purchase.

I look at it as that NEW actual money into the account gets taxed before it gets there.

Re: Plan didnt change on scheduled billing date

skyghost — Tue, 04 Jun 2019 17:08:18 GMT

Thanks for all the replies. How do I find a moderator?

Re: Plan didnt change on scheduled billing date

geopublic — Tue, 04 Jun 2019 17:08:20 GMT

@skyghost wrote:
- New customer, started last month with the $15 plan.
- After a week decided to upgrade to $50 plan. I toped up my account to $50.
- I did the change (in the same first week) in self serve for new $50 plan to start on next billing cycle which was yesterday. It showed that it was queued to switch on June 3.

When you say "it showed that it was queued to switch" where was that? Did you check under Plan details to make sure? Maybe it was accidently deleted?

- Checked self serve today and Plan never changed. It no longer shows the $50 plan in queue. I'm still listed on $15 plan.

Please help.

Re: Plan didnt change on scheduled billing date

skyghost — Tue, 04 Jun 2019 17:12:13 GMT

Yes under plan details it showed the $15 plan. Below it said new $50 plan starting on June 3.

Re: Plan didnt change on scheduled billing date

Anonymous — Tue, 04 Jun 2019 17:13:30 GMT

@skyghost wrote:
Thanks for all the replies. How do I find a moderator?

@Moderator_Team < Click this.

Re: Plan didnt change on scheduled billing date

skyghost — Tue, 04 Jun 2019 17:30:42 GMT

Thank you.

Re: Plan didnt change on scheduled billing date

geopublic — Tue, 04 Jun 2019 18:00:25 GMT

@skyghost wrote:
Yes under plan details it showed the $15 plan. Below it said new $50 plan starting on June 3.

@skyghost Definetely notify the moderators hopefully they will switch it for you without losing any existing funds that you have paid.

Re: Plan didnt change on scheduled billing date

sunflowershine — Tue, 04 Jun 2019 18:08:09 GMT

@skyghost You can still reselect the plan on the list. I experienced the same problem before, I had to change plan again after log out and log in again.

Re: Plan didnt change on scheduled billing date

skyghost — Tue, 04 Jun 2019 18:55:53 GMT

I thought it's going to bill me $50 on top of the $15 already taken if I manually switch after the billing date...

How do I do that without loosing the $15 that's already been taken for this month?

Re: Plan didnt change on scheduled billing date

geopublic — Tue, 04 Jun 2019 18:58:21 GMT

@skyghost wrote:
I thought it's going to bill me $50 on top of the $15 already taken if I manually switch after the billing date...

How do I do that without loosing the $15 that's already been taken for this month?

@skyghost You are correct. The only way would be to set it up again for your next renewal or ask the moderators to switch it for you without losing your current $15.00.