topic invalid sim when registering in Get Support

invalid sim when registering

pheebs1234 — Wed, 05 Jan 2022 10:12:56 GMT

Can someone please help me? I got through most of the activation / set up and then the site said there was an error and directed me back to page one.. and now my sim is invalid. I got as far as selecting the phone number but didn't actually pay before I got an error. I tried going back to the first page and entering everything again but now it says Invalid SIM since I think its already been "activated" .

I tried logging in with my email address and password that I used when I signed up to activate the sim but its not recogizing it and when I enter forgot password I get an error.

Re: invalid sim when registering

Anonymous — Mon, 03 Jun 2019 20:40:09 GMT

@pheebs1234

Wait about an hour, clear cache/cookies, maybe even try incognito/privacy or a different browser without filtering add-ons and try again.

Re: invalid sim when registering

pheebs1234 — Tue, 04 Jun 2019 15:22:37 GMT

thank you so much...! I had to do it 2 more times waiting an hour in between because I would get an error at one step or another before it finally went all the way through to the end.. ughh!!

@Anonymous wrote:
@pheebs1234
Wait about an hour, clear cache/cookies, maybe even try incognito/privacy or a different browser without filtering add-ons and try again.

Re: invalid sim when registering

marcioandjojo — Thu, 06 Jun 2019 20:13:18 GMT

I am having the same problems..

whats the resolution?

Re: invalid sim when registering

hairbag1 — Thu, 06 Jun 2019 20:25:59 GMT

@marcioandjojo wrote:
I am having the same problems..

whats the resolution?

Just follow above instruction as laid out by @Anonymous. To get more eyes looking at your concern, you should start a new thread otherwise.

Good luck.