topic Re: Lost Sim card while traveling, no self serve in Get Support

Lost Sim card while traveling, no self serve

Newuser44 — Wed, 05 Jan 2022 10:12:50 GMT

Hello friends 😊, unfortunately I lost my public mobile sim card while I was traveling and I am unable to register cause I can't get a text msg because I don't have the Sim card with me.

Re: Lost Sim card while traveling, no self serve

Lieux — Mon, 03 Jun 2019 13:58:36 GMT

@Newuser44 wrote:
Hello friends 😊, unfortunately I lost my public mobile sim card while I was traveling and I am unable to register cause I can't get a text msg because I don't have the Sim card with me.

Oups...You need to buy a new sim card and change the sim number in your self-serve account..but because you can't have access to your account ( did you try the button FORGET MY PASSWORD?)you will need help from the moderator here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Lost Sim card while traveling, no self serve

Lieux — Mon, 03 Jun 2019 13:59:55 GMT

@Newuser44 Be patient waiting time is few hours to 2 days...

Re: Lost Sim card while traveling, no self serve

TheOldVR — Mon, 03 Jun 2019 14:01:03 GMT

Ummmm...was this an active SIM card with PM?

If yes, I suggest you message a MOD and get the account put on hold asap....

Re: Lost Sim card while traveling, no self serve

geopublic — Mon, 03 Jun 2019 14:06:32 GMT

@Newuser44 wrote:
Hello friends 😊, unfortunately I lost my public mobile sim card while I was traveling and I am unable to register cause I can't get a text msg because I don't have the Sim card with me.

@Newuser44 The only way is you need to be able to verify you are the account holder when contacting the mods.

Re: Lost Sim card while traveling, no self serve

Anonymous — Mon, 03 Jun 2019 14:08:31 GMT

@Newuser44 wrote:
Hello friends 😊, unfortunately I lost my public mobile sim card while I was traveling and I am unable to register cause I can't get a text msg because I don't have the Sim card with me.

Yeah I'm not sure why you use the word register. Go back into your self-serve and do everything from there. First suspend service in the lost/stolen feature. Then buy a new SIM, Change SIM in self-serve, resume service...done.

Re: Lost Sim card while traveling, no self serve

kelvarnsen — Mon, 03 Jun 2019 14:16:28 GMT

Are you travelling in Canada or another country? If you are outside Canada it looks like you will need to get back before you can change your card. Since even if you try to order a new SIM online they only ship within Canada (which is kind of weird).

Re: Lost Sim card while traveling, no self serve

geopublic — Mon, 03 Jun 2019 14:18:42 GMT

Seems like a lot of people are losing their PM sims lately ...not sure what's going on.

Re: Lost Sim card while traveling, no self serve

NDesai — Mon, 03 Jun 2019 14:40:12 GMT

Lesson for those who activated in stores to create a self-serve account right away.

Re: Lost Sim card while traveling, no self serve

TheOldVR — Mon, 03 Jun 2019 14:50:25 GMT

@NDesai wrote:
Lesson for those who activated in stores to create a self-serve account right away.

And don't lose your password like my cousin did!

Yeah - you know who you are!!!!!!

Re: Lost Sim card while traveling, no self serve

Newuser44 — Mon, 03 Jun 2019 16:12:48 GMT

But I can't access self serve cause I didn't register the account online.

Re: Lost Sim card while traveling, no self serve

Newuser44 — Mon, 03 Jun 2019 16:13:13 GMT

Which mods could I contact?

Re: Lost Sim card while traveling, no self serve

Newuser44 — Mon, 03 Jun 2019 16:13:47 GMT

I'm in Canada

Re: Lost Sim card while traveling, no self serve

geopublic — Mon, 03 Jun 2019 16:39:46 GMT

@Newuser44 wrote:
Which mods could I contact?

@Newuser44 I don't think you have a choice click here for more info.

Re: Lost Sim card while traveling, no self serve

mh1983 — Mon, 03 Jun 2019 17:13:59 GMT

And, perhaps, a lesson to use a password manager like Lastpass. That way, you just remember one master password and generate individial passwords for each of your accounts.

Re: Lost Sim card while traveling, no self serve

stonechucker — Mon, 03 Jun 2019 20:01:21 GMT

@Newuser44, As you don't have access to the My Account module, you'll need to private message the Moderator_Team. Use that name (Moderator_Team) with the envelope icon in the top right corner of all Community screens.

Please provide your problem, and also mention you do not have a self-serve account created at this time. You should look in your personal email for the welcome message from Public Mobile to get your other details about your activation to help provide veriction info.

Once you do get the new SIM registered, ensure you create a Self-Serve account.

Re: Lost Sim card while traveling, no self serve

Newuser44 — Tue, 04 Jun 2019 15:41:10 GMT

How long does the moderator team take to respond?

Re: Lost Sim card while traveling, no self serve

hairbag1 — Tue, 04 Jun 2019 15:59:47 GMT

@Newuser44 wrote:
How long does the moderator team take to respond?

Depending on work-loads, it can take 48 hours...but usually much less.