topic Re: network access checking in Get Support

network access checking

JNik — Wed, 05 Jan 2022 10:12:47 GMT

I have been trying to check my phone for several days but it says the network checking is not available. I ordered a sim card anyway and activated it but cannot get on the network. If this continues I will have to cancel the service.

Re: network access checking

geopublic — Mon, 03 Jun 2019 13:27:48 GMT

@JNik wrote:
I have been trying to check my phone for several days but it says the network checking is not available. I ordered a sim card anyway and activated it but cannot get on the network. If this continues I will have to cancel the service.

@JNik Your phone might be locked to the previous provider. You must get the Network Unlock PUK code from your previous provider.
If your phone is a Samsung you might be able to get an unlock code from the Samsung website via a chat
To start a live chat session from Samsung's Contact Us page: http://www.samsung.com/ca/info/contactus.html?CID=AFL-hq-mul-0813-11000170.

What is the make and model of your phone? Did you make sure it's compatible with the PM data network?

@JNik Did you make sure your phone is compatible? Public Mobile has partnered with willmyphonework.net as the new compatibility checker.If you can’t find your make and/ or model, provide feedback directly here.

Hope this helps!

Re: network access checking

JNik — Mon, 03 Jun 2019 13:29:25 GMT

No my phone is a LG (2017) and is unlocked

Re: network access checking

JNik — Mon, 03 Jun 2019 13:30:42 GMT

The network checking does not work. Keep getting a try later message.

Re: network access checking

Triguy — Mon, 03 Jun 2019 13:40:42 GMT

Public Mobile utilizes the following frequency bands: 4G LTE and LTE Advanced

700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS)

HSPA

850 MHz and 1900 MHz (UMTS)

Re: network access checking

geopublic — Mon, 03 Jun 2019 13:34:09 GMT

@JNik wrote:
The network checking does not work. Keep getting a try later message.

@JNik If you have a LG G5 or similar then you need to reset your phone to get data working.

Re: network access checking

geopublic — Mon, 03 Jun 2019 13:34:44 GMT

@JNik wrote:
The network checking does not work. Keep getting a try later message.

@JNik Works for me.

Re: network access checking

JNik — Mon, 03 Jun 2019 13:35:59 GMT

I have discovered from other sourcese that apperently LG(2017) phones are only 50% compatible with the network. If this is in fact is the case I must cancel the service immediatley as this not acceptable.. .

Re: network access checking

geopublic — Mon, 03 Jun 2019 13:38:38 GMT

@JNik wrote:
I have discovered from other sourcese that apperently LG(2017) phones are only 50% compatible with the network. If this is in fact is the case I must cancel the service immediatley as this not acceptable.. .

@JNik There are no refunds with Public Mobile. It was your responsibility to check to make sure that your phone was compatible. To cancel just remove your AutoPay. If you still need to contact PM regarding this issue click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).

Re: network access checking

JNik — Mon, 03 Jun 2019 13:38:19 GMT

Obviously something with the phone then.

Re: network access checking

Dunkman — Mon, 03 Jun 2019 13:38:43 GMT

@JNik

Which exact model of LG phone do you have? We can help check for you. Did you check willmyphonework.net website?

Moderators are taking 1-2 days to respond. Generally, there are no refunds in the prepaid companies like PM.

Re: network access checking

geopublic — Mon, 03 Jun 2019 13:40:23 GMT

@JNik wrote:
Obviously something with the phone then.

@JNikWhat is the exact model of your phone?

Re: network access checking

JackQuint — Mon, 03 Jun 2019 15:02:01 GMT

As already posted, without the actual model of phone, no one here can really help you beyond generic advice. LG (2017) is not useful information. G6? G5? K4? K8? K10? X Power 2? Something else?

So, you've already been advised to try reset your phone. If you don't want to go that far, try a network reset first. If that doesn't work, you're not going to get any better advice without better information.