topic Re: Port number in Get Support

Port number

Qais — Wed, 05 Jan 2022 10:12:46 GMT

I want to port my number from NumberBarn. Please help

Re: Port number

Anonymous — Sun, 29 Jul 2018 23:16:22 GMT

@Qais, when you sign in to your self serve portal, go to Plan and add ons, then click Change Phone number. From there, chose the option to transfer a wireless or wireline number... Then follow instructions. Keep in mind that the account you are transferring from must be active. Also note that cell transfers usually take a few hours or less, but land lines and VOIP number take substantially longer.

Re: Port number

Qais — Sun, 29 Jul 2018 23:33:51 GMT

Its keep on giving me the following errors:
Your Old Service Provider rejected your transfer request. Common mistakes:

• Account Number doesn’t match Old Service Provider records
• Equipment Serial Number doesn’t match Old Service Provider records
• Security PIN doesn’t match Old Service Provider records
• Alternate Contact Number format (should be 10-digits, no spaces, no dashes)
• Did not check the “I am authorized…” checkbox

And i am getting frustrated now, please help

Re: Port number

Dunkman — Sun, 29 Jul 2018 23:54:16 GMT

Sorry to hear about your troubles.

Here is a post about porting your number.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Transferring-your-number-to-Public-Mobile/m-p/20#M2

If you followed all those instructions and the port is not successful, you likely need the help of the moderators. Unfortunately, PM moderators were done working at 7:30 EST.

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M…

Or just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Community Moderators are available from Monday to Friday 9am (EDT) to 9pm (EDT) and Saturday, and Sunday from 9am (EDT) to 7:30pm (EDT)

Re: Port number

Effort — Sun, 29 Jul 2018 23:54:56 GMT

Numberbarn is a US service. I don't think you can port from it.

Re: Port number

Qais — Mon, 30 Jul 2018 00:49:33 GMT

I know its a US company, its actually a website where you can park your number.

I should be able to port my number since i am paying for parking my number on the website.

Re: Port number

popping — Mon, 30 Jul 2018 00:55:03 GMT

@Qais wrote:
I know its a US company, its actually a website where you can park your number.
I should be able to port my number since i am paying for parking my number on the website.

If that is the case, it may take sometime to port that number over similar to porting from VOIP number. I may be wrong as they may not be working on weekend. They may not be as automated as the mobile to mobile porting.

Re: Port number

stonechucker — Mon, 30 Jul 2018 03:24:39 GMT

Are you parking a Canadian number with NumberBarn? Typically, numbers can not be ported between countries, so this seems strange tome, however, maybe I just haven’t seen anything like thi