topic Re: Autopay not working! Account suspended in Get Support

Autopay not working! Account suspended

Thanhhoaphan — Wed, 05 Jan 2022 10:12:34 GMT

I had register my autopay. It’s go thru several months. What happens this time?

It has a problem.

The credit card is still registering in my account.

why my account suspended ?

Either I can’t make a payment..

I sent private email to moderator but no answer.

Please resolve it, Thank

Re: Autopay not working! Account suspended

Luddite — Mon, 03 Jun 2019 01:25:35 GMT

@Thanhhoaphan Is your phone working?

Re: Autopay not working! Account suspended

Lieux — Mon, 03 Jun 2019 01:27:38 GMT

@Thanhhoaphan a écrit :
Hi
I had register my autopay. It’s go thru several months. What happens this time?
It has a problem.
The credit card is still registering in my account.
why my account suspended ?
Either I can’t make a payment..
I sent private email to moderator but no answer.
Please resolve it, Thank

We can't reactivate your account..we are customers like you..

But you can try to put money in your account with 611. Are you sure your credit card is still available not expired?

Yes autopay is sometimes...bad..I put money in my account few days BEFORE the renewal date ..just in case...and I can keep my 2$ credit.

Re: Autopay not working! Account suspended

chrismurr18 — Mon, 03 Jun 2019 01:47:06 GMT

Unfortunately, I am having the same issue right now and if you check the forums, lots of other people are.

To save you some time, just message moderator_team about it and be sure to verify your account to save back and forth (just search for verify under get help and it will tell you the options available). Unfortunately, the issue persists even if you call 611 instead of trying online. Also, it persists with vouchers too, not just credit cards.

Ive been without proper service for a while. My internet stopped working last week and then on renewal, I can’t renew my plan so I can’t text or place calls either.

Its too too bad for Public that they haven’t released a public statement acknowledging they are working on it and what steps we should take to fix it. I’ve waited 2 days for a response and tried tweeting them but no responses yet. Hopefully I will hear back tomorrow.

its a shame because Public is a great option for anyone who owns a phone and is looking to save but how this is handled will definitely impact if I’m staying a customer and will ever recommend.

Re: Autopay not working! Account suspended

Luddite — Mon, 03 Jun 2019 12:34:37 GMT

@chrismurr18 Really quite aggravating, especially when initial moderator response time is more than a few hours.

Like many others i have never experienced a loss in service since joining 4 years ago. I do however follow my own advice and

a) maintain a fongo.com account for use with wifi,

b) have home wifi service with a different company,

c) maintain a really cheap emergency plan with another provider, and

d) have a 2nd old iPhone.

I also keep a spare SIM for both providers!

Hang in there. Better days to come, we hope.

Account Suspended

Thanhhoaphan — Wed, 05 Jan 2022 10:12:59 GMT

Hi,

It’s has been 4 days, I wrote to moderator about my account has been suspended due to insufficient funds. I was set up for automatic pay so They didn’t answer at all.

No resolve... no call .. no text..😡😡