topic Re: Adding Voucher and Making Payment in Get Support

Adding Voucher and Making Payment

uceckpa — Wed, 05 Jan 2022 10:12:32 GMT

Hi,

I have just purchased $35 worth of voucher from the real canadian store. I was given a receipt with Voucher number and pin number . I have tried using both to re-activate my plan but it keeps saying voucher cannot be added.

What do I do?

Re: Adding Voucher and Making Payment

hairbag1 — Mon, 03 Jun 2019 00:57:07 GMT

@uceckpa wrote:
Hi,

I have just purchased $35 worth of voucher from the real canadian store. I was given a receipt with Voucher number and pin number . I have tried using both to re-activate my plan but it keeps saying voucher cannot be added.

What do I do?

Sometimes voucher aren't enabled by retailer until several hours after sale. Give it a few more hours and keep us posted.

Re: Adding Voucher and Making Payment

Lieux — Mon, 03 Jun 2019 00:58:36 GMT

@uceckpa a écrit :
Hi,

I have just purchased $35 worth of voucher from the real canadian store. I was given a receipt with Voucher number and pin number . I have tried using both to re-activate my plan but it keeps saying voucher cannot be added.

What do I do?

You need 12 numbers for the activation of a voucher. You can try with 611 if online doesn't work.

Re: Adding Voucher and Making Payment

uceckpa — Mon, 03 Jun 2019 01:03:55 GMT

Both the Pin number and the voucher number on the receipt are 12 numbers .

And both dont work.

Re: Adding Voucher and Making Payment

Lieux — Mon, 03 Jun 2019 01:08:24 GMT

@uceckpa a écrit :
Both the Pin number and the voucher number on the receipt are 12 numbers .

And both dont work.

If nothing work tomorrow online with a different browser or on incognito mode or with the 611 write a private message to the moderator here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and give them details of your problem. They will help you. Keep your bill! Be patient waiting time is few hours to 2 days.

Re: Adding Voucher and Making Payment

RossN — Mon, 03 Jun 2019 01:27:01 GMT

Re: Adding Voucher and Making Payment

phonemancan — Mon, 03 Jun 2019 05:56:07 GMT

@Lieux

How about giving Uceckpa the straight goods on Mod Team response time. You said "Be patient waiting time is few hours to 2 days."

A random viewing of recent posts to the community shows numerous accounts of customers waiting 3,4,5 and 6 days and even over a week without any response from the ModTeam.

Please tell it like it is! There are so many threads that all revolve around the inability to pay one's account that it is tough to keep up. Each new post I read about screwups with payments or attempted payments shows just how bad this problem is and the need for PM to apply immediate action to rectify these issues.

PM and the ModTeam you've got a nightmare happening!

Re: Adding Voucher and Making Payment

Lieux — Mon, 03 Jun 2019 11:41:45 GMT

@phonemancan wrote:
@Lieux
How about giving Uceckpa the straight goods on Mod Team response time. You said "Be patient waiting time is few hours to 2 days."

A random viewing of recent posts to the community shows numerous accounts of customers waiting 3,4,5 and 6 days and even over a week without any response from the ModTeam.
Please tell it like it is! There are so many threads that all revolve around the inability to pay one's account that it is tough to keep up. Each new post I read about screwups with payments or attempted payments shows just how bad this problem is and the need for PM to apply immediate action to rectify these issues.

PM and the ModTeam you've got a nightmare happening!

I’m sorry for the time you need to wait for having help from the moderators. BUT USUALLY it’s up to 2 days. That’s the reality!! I needed help from them few days ago and it was the case. BUT yes for some cases it’s very too long!!!! And I don’t really understand why. I am agree that the delay with the problems with payments are unacceptable.

I am aware of the situation. But I accept the « challenge « and the risk to not have service for few days...