topic Re: NEW ACTIVATION PROBLEM in Get Support

NEW ACTIVATION PROBLEM

msharma — Wed, 05 Jan 2022 10:12:21 GMT

Hello There!

I activated my plan today and chose $35 by mistake instead of $45 at the time of activation. I changed my plan right away but looks like it charged my twice!

I am new customer, please help me

Thanks!

Re: NEW ACTIVATION PROBLEM

NDesai — Sat, 28 Jul 2018 20:45:23 GMT

@msharma Send a private message to the Moderator_Team and see what they can do for you.

Re: NEW ACTIVATION PROBLEM

msharma — Sat, 28 Jul 2018 20:51:36 GMT

I did that hours ago but no one has contacted me as yet from @Moderator_Team

Re: NEW ACTIVATION PROBLEM

bilal684 — Sat, 28 Jul 2018 23:42:54 GMT

@msharma wrote:
I did that hours ago but no one has contacted me as yet from @Moderator_Team

Yeah, please be patient as it may take up to 48 hours before getting a reply. However they usually respond within 4 hours, but we're during the week end + there's a ton of promo @publicmobile so may take a little more time.