topic Re: Changing My Plan in Get Support

Changing My Plan

rizwan149 — Wed, 05 Jan 2022 10:12:12 GMT

Hi,

I have just tried to change my plan from $52 to $30, but it asked me to pay first as soon as i paid it deducted $52 for 30 days. I dont need it for another 30 days.

Please someone help me to convert to $30 package and my remainder money be back to my account for next month. I just did it and immediately need help. Unfortunately there is no helpline so i may have directly requested to change this as its unfair as i want to change but its forcefully reactivating old package.

Please someone help me.

Thank you.

Re: Changing My Plan

Anonymous — Sat, 28 Jul 2018 03:24:15 GMT

I have no experience doing so but did you follow the steps outlined under the heading Changing Your Plan a little down on this Knowledge Base article?

I suspect that you'll need @CS_Agent intervention after the fact though.

Or send a private message to them here and include your name, account number and/or phone number and PIN and they will get back to you as soon as they can between M-F 9-9 (ET) and Sat-Sun 9-7:30 (ET).

Re: Changing My Plan

cappaj — Sat, 28 Jul 2018 03:13:16 GMT

You can try sending a private message to @CS_Agent and ask if they can do anything- that's your most direct line to getting something fixed.

Re: Changing My Plan

rizwan149 — Sat, 28 Jul 2018 03:25:02 GMT

From where to get the PIN ?

Re: Changing My Plan

Anonymous — Sat, 28 Jul 2018 03:45:11 GMT

You should have got it in a text when you signed up.

Or I don't remember now a couple months later but maybe you created one yourself when you signed up.

Edit: Nevermind. It looks like the old texts disappear after a while. And I looked and a PIN is required to be setup by you when you sign up.

Re: Changing My Plan

anya — Sat, 28 Jul 2018 03:59:42 GMT

@rizwan149 wrote:
From where to get the PIN ?

@rizwan149 You can also provide any 3 of the following instead of your PIN: Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount.

Re: Changing My Plan

will13am — Sun, 29 Jul 2018 01:45:54 GMT

@rizwan149, just so that you understand what had happened, your account was in a suspended state when you tried changing your plan. Upon adding sufficient funds in that situation, the account will renew on the existing plan. Also when in a suspended state, you cannot make plan changes. The normal procedure in this process is to top up the funds required for the new plan that you want ($30), contact the moderator team and request a plan change. They will take care of it from there.