topic Re: Help Please ! Urgent in Get Support

Help Please ! Urgent

SherBear — Wed, 05 Jan 2022 10:11:56 GMT

Good morning.I recently misplaced my old phone and have another back up phone and sim that I am using. Can someone please advise me on how to set this up ? I put the new sim in my phone and I am guessing I need to configure it ? Please advise as i would need to keep my old number.

Re: Help Please ! Urgent

TheOldVR — Mon, 10 Jun 2019 14:22:47 GMT

See below for correct repsonses....

Re: Help Please ! Urgent

geopublic — Sun, 02 Jun 2019 15:53:29 GMT

@SherBear wrote:
Good morning.I recently misplaced my old phone and have another back up phone and sim that I am using. Can someone please advise me on how to set this up ? I put the new sim in my phone and I am guessing I need to configure it ? Please advise as i would need to keep my old number.

@SherBear You need to login into your online account and choose thr6 change SIM card option. Just enter the new SIM that is on your new card and you should be good to go.

Re: Help Please ! Urgent

Triguy — Sun, 02 Jun 2019 15:54:50 GMT

Log into your self serve account and click on plans and add-ons. Click on change sim to add your new sim.

Re: Help Please ! Urgent

445935293 — Sun, 02 Jun 2019 16:33:17 GMT

Re: Help Please ! Urgent

Butterz — Sun, 02 Jun 2019 17:24:57 GMT

Hello here is how you do this.

Steps:

Login to your account
Click on Plan and Add-ons
Change Sim Card
Enter the new/used 19 digit number under the barcode that says SIM Card #
Click Submit

Now it should work with your plan.

Re: Help Please ! Urgent

Greg1275 — Sat, 08 Jun 2019 17:56:38 GMT

If the cell phone you’re putting the SIM card in is locked to any network other than Koodo, Telus or Public Mobile, you will have to have the phone unlocked by the old provider it’s attached to. Then your sim that is still active will work in the other phone.

Re: Help Please ! Urgent

srlawren — Mon, 10 Jun 2019 06:01:03 GMT

@TheOldVR wrote:

You can login to your self-service account and activate your new sim.... you'll be good to go once you do that.

@TheOldVR please be careful with terminology here. If the user were to literally activate the SIM, they would end up with a second phone line with a different number, which is almost certainly not what they want to do. @SherBear please see the subsequent four responses after TheOldVR's response for the correct procedure.

@Greg1275 wrote:
If the cell phone you’re putting the SIM card in is locked to any network other than Koodo, Telus or Public Mobile, you will have to have the phone unlocked by the old provider it’s attached to. Then your sim that is still active will work in the other phone.

@Greg1275 FYI: while this is true, @SherBear hasn't given us any indication that this might be the issue. It sounds like they were confused on the SIM change operation, which has been addressed in the four responses before yours.

Re: Help Please ! Urgent

TheOldVR — Mon, 10 Jun 2019 14:23:21 GMT

@srlawren original post removed... my bad!

Go Raptors!