topic Service termination in Get Support

Service termination

rafaaasbali — Wed, 05 Jan 2022 10:11:51 GMT

I will be outside of Canada for at least 6 months so I wanna terminate my service, however, my Autopay just went through today and I want these fund to be refunded since I won’t need my service at the moment. Can you please help me get this resolved.

Thank you very much

Re: Service termination

Anonymous — Fri, 27 Jul 2018 12:22:40 GMT

Hi @rafaaasbali, You will need to send a private message to the moderator team and explain your situation, and see what they can do for you.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

Re: Service termination

will13am — Fri, 27 Jul 2018 12:58:39 GMT

@rafaaasbali, as recommended by @Anonymous, you can check with the moderator team to see what they sort of goodwill they will offer. Generally speaking this service has no refunds. If you had plan to not use your account, you should have taken steps to not renew it. One other thing to remember, letting your account go into suspension for greater than 90 days will result in your phone number being lost when the account closes permanently.

Re: Service termination

rafaaasbali — Fri, 27 Jul 2018 13:04:05 GMT

How do I send a moderator a message?

Re: Service termination

mimmo — Fri, 27 Jul 2018 13:06:27 GMT

Hopefully you will get some good will from the mods.

In your message it would be good to explain why you were unable to disable autopay before your renewal. If this was a planned trip you would have had lots of advance notice of your renewal date.

If you also ask them to change your plan to a 10$ plan you could keep your number by being expired for 90 days then renewing for 10$ for 40 days then letting expire again for 90.

Re: Service termination

rafaaasbali — Fri, 27 Jul 2018 13:07:32 GMT

How do I send a moderator a message?

Re: Service termination

mimmo — Fri, 27 Jul 2018 13:25:59 GMT

@rafaaasbali wrote:
How do I send a moderator a message?

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, but can be up to 48 hours.
There is no need to send multiple messages.

Some good posts/reads:

Search PM-GUIDE (remove "-") to find some great posts and answers to many common questions

Re: Service termination

Dunkman — Fri, 27 Jul 2018 13:51:37 GMT

If you don't want to lose your phone number after three months, you can enrol in the $10 plan for one month to extend another 3 months. Or some people port their number to a service like fongo.com