topic Re: I do not remember my pin in Get Support

I do not remember my pin

daycare12 — Wed, 05 Jan 2022 10:11:44 GMT

I want to change my auto pay and cannot remember my pin. thks

Re: I do not remember my pin

Dunkgirl — Sun, 02 Jun 2019 13:01:16 GMT

@daycare12 wrote:
I want to change my auto pay and cannot remember my pin. thks

Do you mean your password for self serve? If you login with your e-mail and password you can change your autopay. If you can't remember your password you can reset your password here

https://selfserve.publicmobile.ca/forgot-password/

If you actually mean your PIN, send a private message to the public mobile moderator team. Click this to message them.they can help you with that

Re: I do not remember my pin

daycare12 — Sun, 02 Jun 2019 13:09:41 GMT

when I signed up the man made me 2 different numbers but with same email address. how can access the other account. I have to change my auto pay credit card

Re: I do not remember my pin

Triguy — Sun, 02 Jun 2019 13:12:10 GMT

PM only allows one email address per account. Where did you activate your account ?

Re: I do not remember my pin

daycare12 — Sun, 02 Jun 2019 13:12:56 GMT

Wal-Mart alliston

Re: I do not remember my pin

Dunkgirl — Sun, 02 Jun 2019 13:13:14 GMT

@daycare12 wrote:
when I signed up the man made me 2 different numbers but with same email address. how can access the other account. I have to change my auto pay credit card

1 email per account. 1 account per phone number.

Man would have used another e-mail to register on self serve since the e-mail is the login. If you do not know the other email send a private message to the public mobile moderator team. Click this to message them.and explain the situation and they will get your login info

Re: I do not remember my pin

Lieux — Sun, 02 Jun 2019 13:13:36 GMT

@daycare12 wrote:
when I signed up the man made me 2 different numbers but with same email address. how can access the other account. I have to change my auto pay credit card

NOT POSSIBLE with PM 2 accounts with same email...write a private message to the moderator for help.

Re: I do not remember my pin

daycare12 — Sun, 02 Jun 2019 13:15:39 GMT

Wal-Mart in alliston ont

Re: I do not remember my pin

Dogbert — Sun, 02 Jun 2019 13:38:24 GMT

@daycare12 wrote:
I want to change my auto pay and cannot remember my pin. thks

Very simple.....

As long as you remember the email address you used to activate your phone (most likely the email address you're using to enter this forum); you can request for a password change (link).

Good Luck!

Re: I do not remember my pin

Dunkman — Sun, 02 Jun 2019 13:56:07 GMT

@daycare12

Just to clarify.

You have two phone numbers/plans? But, when you activated at Walmart, you used the same email address for both plans? Or during activation of accounts, you were given two PINs?

Public Mobile PIN is needed to verify account holder status with PM moderators. PINs are not needed to access self service accounts. You need email address when you registered your account and need password.

Re: I do not remember my pin

geopublic — Sun, 02 Jun 2019 14:49:04 GMT

@daycare12 wrote:
when I signed up the man made me 2 different numbers but with same email address. how can access the other account. I have to change my auto pay credit card

@daycare12 Click here to register your selfserve account.

Re: I do not remember my pin

CS_Agent — Tue, 04 Jun 2019 13:16:06 GMT