topic Re: On what day does your data go back to zero? in Get Support

On what day does your data go back to zero?

Junkie1357 — Wed, 05 Jan 2022 10:11:39 GMT

It clearly is not the first day of the month, because it didn't do that today. If not, what day would it be? The date of activation?

Re: On what day does your data go back to zero?

Anonymous — Sun, 02 Jun 2019 03:36:12 GMT

@Junkie1357 wrote:
It clearly is not the first day of the month, because it didn't do that today. If not, what day would it be? The date of activation?

Your renewal day...which floats...the term is 30 days.

Re: On what day does your data go back to zero?

ShawnC13 — Sun, 02 Jun 2019 03:37:58 GMT

@Junkie1357 wrote:
It clearly is not the first day of the month, because it didn't do that today. If not, what day would it be? The date of activation?

It would be the first day after your 30-day plan. PM plans are 30 days, not a month.

Re: On what day does your data go back to zero?

MoreYummy — Sun, 02 Jun 2019 03:40:06 GMT

Its your renewal date that will reset your data.

Re: On what day does your data go back to zero?

popping — Sun, 02 Jun 2019 03:41:22 GMT

@Junkie1357 wrote:
It clearly is not the first day of the month, because it didn't do that today. If not, what day would it be? The date of activation?

The data usage counter reset to zero at midnight ET of your renewal date.

If you live BC, it will be at 9pm PT of payment due day which is the date before your renewal date.

Re: On what day does your data go back to zero?

geopublic — Sun, 02 Jun 2019 03:40:24 GMT

@Junkie1357 wrote:
It clearly is not the first day of the month, because it didn't do that today. If not, what day would it be? The date of activation?

@Junkie1357 Just dial 611 and it will inform you of your next renewal date That is when the counters get reset.

Re: On what day does your data go back to zero?

computergeek541 — Sun, 02 Jun 2019 03:55:39 GMT

@Junkie1357 wrote:
It clearly is not the first day of the month, because it didn't do that today. If not, what day would it be? The date of activation?

It resets at the beginning of the day of your renewal (even before the renewal gets charged/take from your account balance).

My experiences are that if you've run out of data from the billing cycle that is ending, there can be about 30 minutes of no data service. For me, the data resets exactly at midnight, but the data didn't start working again until about half an hour later.

Re: On what day does your data go back to zero?

Tiptopssss — Sun, 02 Jun 2019 23:52:17 GMT

The day your payment comes out of your account