topic 200 US minutes add on problem in Get Support

200 US minutes add on problem

carma — Wed, 05 Jan 2022 10:11:22 GMT

hi,

I purchase this add on for 200 US talk minutes a couple hours ago, the payment went thru immediately, and the add on shows active in my account, but when I tried to place a call to a US number a few minutes ago, the call was denied. I heard a record d message stating that I do not have this option in my account. my account status shows that I do indeed have this option. I tried restarting my phone and it made no difference. us there something in missing, my understanding is that the add on takes effect immediately upon payment?

Re: 200 US minutes add on problem

Dunkman — Sat, 01 Jun 2019 22:24:36 GMT

@carma

Buying an add on is a two step process. Need to load money and then purchase add on.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22572

If you see the 200 minute add on your overview page, you should have done it correctly. You could try the lost/stolen phone trick to reset your plan/sim card.

To report your phone lost/stolen. Login to your account. Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found.

Re: 200 US minutes add on problem

popping — Sat, 01 Jun 2019 22:48:02 GMT

@carma

Do you have call minutes in your plan?

If not, your 200 Canada/US long distance minutes add-on will not work. This add-on is meant to supplement your call minutes - NOT to enable you to have call minutes.

Re: 200 US minutes add on problem

carma — Sat, 01 Jun 2019 23:12:58 GMT

my plan includes unlimited Canada wide talk....I paid for the $8 - 200 US minutes add on....so i guess that won't work? gosh I wish the system wouldn't let me do it then. looks like the family not other option I haven sbto upgrade to the $50onth plan that includes unlimited US minutes.....but I almost never call me he aUS, I paid for the add on because I have ONE important US call to make, I was going to drop the add on next month.

any suggestions? and thanks for your reply btw, I hope there is a work around, l need to cancel the add on if it won't work for me.

Re: 200 US minutes add on problem

GinYVR — Sat, 01 Jun 2019 23:18:12 GMT

@carmaI dont' think you can cancel the addon as it is a 1 time thing. It stays with your account until you have exhausted it.

Re: 200 US minutes add on problem

Dunkman — Sat, 01 Jun 2019 23:20:20 GMT

@carma

It should work with your plan. If you are not in a rush for the US call, you can contact moderator to see whether they can fix the problem, but expect 1-2 day wait.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 200 US minutes add on problem

carma — Sat, 01 Jun 2019 23:26:01 GMT

thank you dunkman, I've sent a message to the mod 🙂

Re: 200 US minutes add on problem

dabr — Sat, 01 Jun 2019 23:39:03 GMT

@carma wrote:
thank you dunkman, I've sent a message to the mod 🙂

Did you try the lost/stolen trick as suggested by @Dunkman because that has been known to reset the account, also you'll need to restart your phone too.

PM is prepaid, so not sure if you will get reimbursed, but it doesn't hurt to ask.

Re: 200 US minutes add on problem

Anonymous — Sun, 02 Jun 2019 00:12:46 GMT

@carma wrote:
my plan includes unlimited Canada wide talk....I paid for the $8 - 200 US minutes add on....so i guess that won't work? gosh I wish the system wouldn't let me do it then. looks like the family not other option I haven sbto upgrade to the $50onth plan that includes unlimited US minutes.....but I almost never call me he aUS, I paid for the add on because I have ONE important US call to make, I was going to drop the add on next month.

any suggestions? and thanks for your reply btw, I hope there is a work around, l need to cancel the add on if it won't work for me.

It's not a bad add-on to keep hanging around for those times you need it and it's not a lot of money (unless you're tight of course). There are people here still with it a couple years later.

What was the area code and exchange/prefix you were wanting to call? There are some exclusions.

Re: 200 US minutes add on problem

carma — Sun, 02 Jun 2019 00:58:36 GMT

yeah, I'll hang on to it.....I guess I thought I signed up for a recurring monthly charge, but if the minutes never expire as long as I have my account, it's no biggie. well, except it was a time sensitive call I had to make, and now i have to make some other arrangements with the other party, and hope they understand and/or believe me when I explain why ilthey didn't hear from me at the arranged time.

area code was 712.

haven't tried the lost/stolen trick yet, now that I missed making that call I'm in no hurry, so I'll wait for the mod to get back to me. or maybe I'll try the trick a bit later tonight for the benefit of someone else in the future...I'll let you guys know if it works, except I have no other US number or contact in the US to try. maybe I'll look up the number of a retail store or something in the same area code.

Re: 200 US minutes add on problem

carma — Sun, 02 Jun 2019 01:02:08 GMT

Oh PS....I don't know the etiquette around here, should I be giving everyone Bravo's or hitting that solution button so you guys all get points or something? happy to do so if it benefits people some way 🙂

Re: 200 US minutes add on problem

dabr — Sun, 02 Jun 2019 01:04:07 GMT

@carma wrote:
Oh PS....I don't know the etiquette around here, should I be giving everyone Bravo's or hitting that solution button so you guys all get points or something? happy to do so if it benefits people some way 🙂

Give bravos if it's helpful or thoughtful, and click solution if it resolved your problem...that hasn't happened yet I believe.

Re: 200 US minutes add on problem

fanfan — Sun, 02 Jun 2019 01:09:11 GMT

Did you purchase the correct add on ?

There are 2 different types and both are $8.

One is for 200 long distance minutes when calling from Canada to Canada/USA.

The other $8 plan is for when you are physically in the USA and calling within the USA.

If you need to make a call to the USA try downloading the TextMe app. It will give you free local number and gives you free calling to Canada and USA thru wifi.

Re: 200 US minutes add on problem

MoreYummy — Sun, 02 Jun 2019 01:15:42 GMT

you can do that!

@carma wrote:
Oh PS....I don't know the etiquette around here, should I be giving everyone Bravo's or hitting that solution button so you guys all get points or something? happy to do so if it benefits people some way 🙂

Re: 200 US minutes add on problem

geopublic — Sun, 02 Jun 2019 01:15:44 GMT

@fanfan wrote:
Did you purchase the correct add on ?
There are 2 different types and both are $8.
One is for 200 long distance minutes when calling from Canada to Canada/USA.
The other $8 plan is for when you are physically in the USA and calling within the USA.
If you need to make a call to the USA try downloading the TextMe app. It will give you free local number and gives you free calling to Canada and USA thru wifi.

@fanfan Great catch!! @carma That would explain why it's not working.

If you have an Android phone you can use an app like Hangouts Dialer to call any NA number free of charge.

Re: 200 US minutes add on problem

carma — Sun, 02 Jun 2019 01:54:08 GMT

yep,ok double checked and I purchased the 200 mins Canada/US add on, not the US long distance one.

so this is super weird....I just tried calling a home depot in Iowa, and the call went thru just fine. so then I tried the 712 number I wanted to call before ( which is a typical Iowa area code, nothing unusual) and got the same recorded message I got earlier:

"hi. public mobile here. sorry, talk is not included in your plan"

dunno, but I swear this is typical of my life, aren't I special, lol.

I also did the lost/stolen phone trick, and tried calling the 712 area code again, same results. but if anyone needs anything from home depot in akeney Iowa, I got that covered 😉

Re: 200 US minutes add on problem

geopublic — Sun, 02 Jun 2019 01:57:45 GMT

@carma wrote:
yep,ok double checked and I purchased the 200 mins Canada/US add on, not the US long distance one.

so this is super weird....I just tried calling a home depot in Iowa, and the call went thru just fine. so then I tried the 712 number I wanted to call before ( which is a typical Iowa area code, nothing unusual) and got the same recorded message I got earlier:

"hi. public mobile here. sorry, talk is not included in your plan"

dunno, but I swear this is typical of my life, aren't I special, lol.

I also did the lost/stolen phone trick, and tried calling the 712 area code again, same results. but if anyone needs anything from home depot in akeney Iowa, I got that covered 😉

@carma Are you sure you are dialing the correct number? Are you dialing the number directly or from your contacts?

Re: 200 US minutes add on problem

Anonymous — Sun, 02 Jun 2019 02:01:47 GMT

@carma

T&C #6: Calls made to numbers starting with the following six digit combinations are not included in U.S. calling from Canada and will not be completed when dialed: 712-432, 605-562, 641-552, 605-475, 605-477, 712-775, 559-726, 530-881.

Re: 200 US minutes add on problem

carma — Sun, 02 Jun 2019 02:22:36 GMT

712-432-____

check.

yep. that's the problem right there. out of curiosity, why the restrictions on those specific US numbers?

I'll be back later to bravo everyone, I have a frying pan fire (for real) to attend to. plus ordering out for dinner now, thank goodness it's a local call, lol

Re: 200 US minutes add on problem

MandyJ — Sun, 02 Jun 2019 02:36:02 GMT

@carma wrote:
712-432-____

check.

yep. that's the problem right there. out of curiosity, why the restrictions on those specific US numbers?

I dug up this forum post from when the change to the US plans was made a few years ago.

Which U.S. area codes are not supported in the U.S. Talk packages?

It mentions that their "agreement with our partners in the U.S. makes it extremely expensive to support calls made to these regions. In order to keep our Talk prices as they are, we had to make a difficult decision to exclude these numbers from our Talk packages."

You can read that post for the full explanation if you want. 🙂