topic Re: I changed a new plan to 45 $ ,but the data on my phone is still cant be used. Why? What's wrong? in Get Support

I changed a new plan to 45 $ ,but the data on my phone is still cant be used. Why? What's wrong?

Luna — Tue, 04 Jan 2022 17:36:03 GMT

I changed a new plan to 45 $ ,but the data on my phone is still cant be used. Why? What's wrong?

Re: I changed a new plan to 45 $ ,but the data on my phone is still cant be used. Why? What's wrong?

Griff — Thu, 26 Mar 2015 03:28:46 GMT

Hi @Luna, when you were on your previous plan did you have data or was it a voice only plan?

Depending on the type of device you're using you may have to configure the data settings in order to access the internet, there's a post here on how to do it. You can also try power-cycling the phone.

Re: I changed a new plan to 45 $ ,but the data on my phone is still cant be used. Why? What's wrong?

Luna — Thu, 26 Mar 2015 03:41:20 GMT

Thank you. But i have an iPhone . so how to set it?

Re: I changed a new plan to 45 $ ,but the data on my phone is still cant be used. Why? What's wrong?

Griff — Thu, 26 Mar 2015 03:46:44 GMT

Ah alright, there's a post here called iPhone Update that should be able to help you configure the settings to get the data going.

Re: I changed a new plan to 45 $ ,but the data on my phone is still cant be used. Why? What's wrong?

chukdefatey — Thu, 26 Mar 2015 08:26:37 GMT

@Luna , if you add data with any provider, it doesn't start magically working when you add the data to your line. You have to input the proper settings for the Data work. Settings vary from phone to phone so do a search here or on google to get it to work.

Exception to what I said above, if your device is sold by the provider you have service with then most likely settings for that data are already there which case then it will magically start working

Re: I changed a new plan to 45 $ ,but the data on my phone is still cant be used. Why? What's wrong?

Luna — Thu, 26 Mar 2015 14:03:01 GMT

Thanks all. I tried setting my iPhone .But it still doesn't work. I'm sad now

Re: I changed a new plan to 45 $ ,but the data on my phone is still cant be used. Why? What's wrong?

Cyber — Thu, 26 Mar 2015 14:18:30 GMT

Hello @Luna,

Did you verified that you entered all requested informations in your APN as shown as below :

1. Insert your Public Mobile SIM card into your unlocked iPhone.
2. Tap “Settings”
3. Tap “Cellular”
4. Tap “Cellular Data Network”
5. Change your APN values to match the table below:

*Only update the fields that are circled. Leave every other field empty

Re: I changed a new plan to 45 $ ,but the data on my phone is still cant be used. Why? What's wrong?

Cyber — Thu, 26 Mar 2015 14:16:30 GMT

@Luna,

If you have verified, rebooted and you still have no DATA, you may have to send an email to Public Mobile technical support.

Click on this link : https://publicmobile.ca/en/on/contact-us

Then, at the bottom right of the page, click on "Email away" button.

- Choose "Technical Issues"

- Choose "Data not working"

- Choose "My phone is receiving a signal"

- Choose "I believe my account is paid and up to date"

- Choose "I have not tried a SIM card in another phone"

Then click on "Email Us" and fill up the form.

An agent from Public Mobile will answer you in less than 24 hours.

Re: I changed a new plan to 45 $ ,but the data on my phone is still cant be used. Why? What's wrong?

benwarez — Thu, 26 Mar 2015 14:20:56 GMT

Before setting PM APN on iphone, it has to be upgraded to iOS 8.1.3 ( can be done on iPHONES 4.S & later).

Re: I changed a new plan to 45 $ ,but the data on my phone is still cant be used. Why? What's wrong?

Cyber — Thu, 26 Mar 2015 14:24:03 GMT

@benwarez, can you explain why?

As far as I know, iOS 8.1.3 is not mandatory to do this.

Re: I changed a new plan to 45 $ ,but the data on my phone is still cant be used. Why? What's wrong?

benwarez — Thu, 26 Mar 2015 15:14:08 GMT

Are U sure, because one of PM teachees told me if iphone doesn't have latest 8.1.3 update cellular data won't accepte APN modification to PM carrier settings.

Re: I changed a new plan to 45 $ ,but the data on my phone is still cant be used. Why? What's wrong?

Cyber — Thu, 26 Mar 2015 14:43:09 GMT

@benwarez,

It is certain that it is always better to have the latest iOS version.

On my father's iPhone 5c, i could edit his APN when he was on iOS 8.0.2

Re: I changed a new plan to 45 $ ,but the data on my phone is still cant be used. Why? What's wrong?

Luna — Thu, 26 Mar 2015 14:59:40 GMT

Yeah, my phone is on version of 8.1.3. Data still not work

Re: I changed a new plan to 45 $ ,but the data on my phone is still cant be used. Why? What's wrong?

benwarez — Thu, 26 Mar 2015 15:13:06 GMT

griff and cyber gave you the solution: check it out in here http://productioncommunity.publicmobile.ca/t5/Announcements/iPhone-Update/m-p/1610v

Re: I changed a new plan to 45 $ ,but the data on my phone is still cant be used. Why? What's wrong?

Luna — Thu, 02 Apr 2015 14:55:47 GMT

Hello,

Yeah,i solved the problem. To get the data to be used, everyone has the iphone with version 8.1.3 must updates to the 8.2 version which is the latest one. Then they will get all the setting as the website shown, and follow the settings, and the data can be used. That's it.Thank u all for your help.

Yuyu

Re: I changed a new plan to 45 $ ,but the data on my phone is still cant be used. Why? What's wrong?

Cyber — Thu, 02 Apr 2015 17:11:46 GMT

Hello @Luna,

Glad to hear that you fixed your DATA problem.

Re: I changed a new plan to 45 $ ,but the data on my phone is still cant be used. Why? What's wrong?

danie_ditz — Tue, 09 Apr 2019 06:23:19 GMT

Just FYI in case anyone finds this thread and still has the problem - I tried EVERY possible solution out there for my iPhone and couldn't get data to work. Finally I contacted the mod team on here, and they tried a few things but couldn't solve it. I asked them if they would please give me a credit so that I could use that money to go to an iPhone store to get it fixed. They were very kind and did so. So it's worth contacting them to troubleshoot and if it doesn't work as them to please credit you. They're nice 🙂

Re: I changed a new plan to 45 $ ,but the data on my phone is still cant be used. Why? What's wrong?

RobertQc — Tue, 09 Apr 2019 06:25:14 GMT

@danie_ditz wrote:
Just FYI in case anyone finds this thread and still has the problem - I tried EVERY possible solution out there for my iPhone and couldn't get data to work. Finally I contacted the mod team on here, and they tried a few things but couldn't solve it. I asked them if they would please give me a credit so that I could use that money to go to an iPhone store to get it fixed. They were very kind and did so. So it's worth contacting them to troubleshoot and if it doesn't work as them to please credit you. They're nice 🙂

@danie_ditz Agreed, the mod team is fantastic

Re: I changed a new plan to 45 $ ,but the data on my phone is still cant be used. Why? What's wrong?

Anonymous — Tue, 09 Apr 2019 06:25:59 GMT

@danie_ditz wrote:
Just FYI in case anyone finds this thread and still has the problem - I tried EVERY possible solution out there for my iPhone and couldn't get data to work. Finally I contacted the mod team on here, and they tried a few things but couldn't solve it. I asked them if they would please give me a credit so that I could use that money to go to an iPhone store to get it fixed. They were very kind and did so. So it's worth contacting them to troubleshoot and if it doesn't work as them to please credit you. They're nice 🙂

Well you necro'd a 4 year old thread.

This is now the numero uno go to thread for all things Apple and data.

Re: I changed a new plan to 45 $ ,but the data on my phone is still cant be used. Why? What's wrong?

danie_ditz — Tue, 09 Apr 2019 06:27:04 GMT

Ha - clearly new to the community. WIll check the new thread!