topic Re: Autopay did not work. in Get Support

Autopay did not work.

bbqpeanut — Wed, 05 Jan 2022 10:11:08 GMT

I got this message: Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service.

But it never pulled money from my card and I can't pay because it doesn't give me an amount I owe. It just says Plan suspended.

Help please. This is absurd.

Re: Autopay did not work.

bbqpeanut — Thu, 26 Jul 2018 14:29:44 GMT

I've been on auto-pay for a year and my credit card is still valid.

Re: Autopay did not work.

will13am — Thu, 26 Jul 2018 14:36:50 GMT

@bbqpeanut, try doing a manual top up. If you are successful, the account should renew itself. If you are unable to restore the account to active status yourself, please contact the moderator team for assistance. The moderator team can be reached via private message using this link. Please include in your private message account number and PIN code. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Autopay did not work.

stonechucker — Thu, 26 Jul 2018 14:39:28 GMT

@bbqpeanut, do nothing until your service doesn't work. You haven't stated if your service is actually working or not.

Re: Autopay did not work.

bbqpeanut — Thu, 26 Jul 2018 14:44:15 GMT

Thanks for giving me a generic response. Its much appreciated. If you can't be bothered to read my post, please don't bother wasting my time by responding.

Re: Autopay did not work.

bbqpeanut — Thu, 26 Jul 2018 14:44:45 GMT

Service stopped immediately the day the payment was due.

Re: Autopay did not work.

will13am — Thu, 26 Jul 2018 15:17:44 GMT

@bbqpeanut, I forgot to mention in my earlier post, the amount due is found on the top of the overview page. The cost there does not factor in rewards. If you go to the rewards tab, you will see costs with rewards factored in.

Re: Autopay did not work.

pakmode — Thu, 26 Jul 2018 15:49:08 GMT

So I just checked my account as well and there is definitely an issue here @CS_Agent

My account is due for AutoPay renewal Tomorrow and shows the following with Amount Due as Blank.

There might be an AutoPay IT issue going on (again!)

Available Funds: $30.00

Amount Due:

Payment Due Date: Jul 27, 2018

Re: Autopay did not work.

bbqpeanut — Thu, 26 Jul 2018 15:48:10 GMT

Odd, it didn't show on the mobile website. Only on the desktop version. Either way it still didn't work.

Re: Autopay did not work.

bbqpeanut — Thu, 26 Jul 2018 16:03:45 GMT

Not having a phone plan is awesome.

Re: Autopay did not work.

Shiver999 — Thu, 26 Jul 2018 16:18:52 GMT

I'm also having the same issue. I've been on autopay for over a year, and my plan was just suspended because it says I didn't have funds available. I could make a manual payment, but I wouldn't be recieving my autopay reward. A little help would be great.

Re: Autopay did not work.

bbqpeanut — Thu, 26 Jul 2018 19:12:50 GMT

Seems no moderators are available today?

Re: Autopay did not work.

bbqpeanut — Thu, 26 Jul 2018 19:26:00 GMT

Just tried paying with incognito mode.. nope.