topic Re: No service, phone not working at all. in Get Support

No service, phone not working at all.

Katvondanzig — Wed, 05 Jan 2022 10:11:03 GMT

Paid my phone bill on line yesterday and have no service what’s so ever. Every time I try to call out it says that it’s a long distance number and I don’t have that with my plan. Can’t send texts and no data. I know it’s not my phone a song I purchased a brand new iPhone X today. I am incredibly frustrated tried messaging a moderator no response for over an hour and desperately need service.

Re: No service, phone not working at all.

geopublic — Sat, 01 Jun 2019 17:13:04 GMT

@Katvondanzig wrote:
Paid my phone bill on line yesterday and have no service what’s so ever. Every time I try to call out it says that it’s a long distance number and I don’t have that with my plan. Can’t send texts and no data. I know it’s not my phone a song I purchased a brand new iPhone X today. I am incredibly frustrated tried messaging a moderator no response for over an hour and desperately need service.

@Katvondanzig Was your plan renewal date yesterday? When you dial *611 from you phone what happens?

Re: No service, phone not working at all.

popping — Sat, 01 Jun 2019 17:15:10 GMT

@Katvondanzig wrote:
Paid my phone bill on line yesterday and have no service what’s so ever. Every time I try to call out it says that it’s a long distance number and I don’t have that with my plan. Can’t send texts and no data. I know it’s not my phone a song I purchased a brand new iPhone X today. I am incredibly frustrated tried messaging a moderator no response for over an hour and desperately need service.

Is your account status active?

If yes, try the lost/stolen phone trick to re-provision your plan features.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is up to 48 hours. Good luck.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No service, phone not working at all.

Triguy — Sat, 01 Jun 2019 17:17:17 GMT

Try the list phone trick to rest your account.

report your phone stolen. Login to your account. Choose Plans and Add-onstab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found.

It can take 48 - 72 hours for a moderator to respond depending on workload.

Re: No service, phone not working at all.

Katvondanzig — Sat, 01 Jun 2019 17:17:30 GMT

When I dial 611 it tells me my next payment date is June 29th and I have a current balance of zero. The money was taken out of my account I can see it on my bank statement online.

Re: No service, phone not working at all.

Katvondanzig — Sat, 01 Jun 2019 17:18:23 GMT

I attempted to do this but when I go to that page add one it says that there was an error and I need to log out and log back in again and I’ve done that like five times.

Re: No service, phone not working at all.

LovesToPM — Sat, 01 Jun 2019 17:23:51 GMT

@Katvondanzig wrote:
I attempted to do this but when I go to that page add one it says that there was an error and I need to log out and log back in again and I’ve done that like five times.

You need to access and check your Self Serve account.

Clear browser cache/cookies and you can try again in incognito mode.

Re: No service, phone not working at all.

geopublic — Sat, 01 Jun 2019 17:24:56 GMT

@Katvondanzig wrote:
I attempted to do this but when I go to that page add one it says that there was an error and I need to log out and log back in again and I’ve done that like five times.

@Katvondanzig That happens with the site. Try clearing your browser's cache and using incognito mode. Best to use a bowser on a desktop/laptop to see if it works.

Re: No service, phone not working at all.

GinYVR — Sat, 01 Jun 2019 17:26:09 GMT

@KatvondanzigI am sorry to hear about your problem, but doing things repeatedly won't help. There is a glitch in the system, we can only be patient. The reason of Public Mobile's low cost is there is no call centre and it relies on @CS_Agent . Hopefully you can find alternatives.

Re: No service, phone not working at all.

TheOldVR — Sat, 01 Jun 2019 17:40:29 GMT

Sorry if I missed this, are you getting incoming calls?

I would PM a MOD asap based on your comments....

Re: No service, phone not working at all.

Katvondanzig — Sat, 01 Jun 2019 18:47:46 GMT

I did about two hours ago still no response from them. Any idea how long it usually takes to get one?

Re: No service, phone not working at all.

GinYVR — Sat, 01 Jun 2019 18:48:39 GMT

@KatvondanzigResponse from moderators can take up to 48 hours.

Re: No service, phone not working at all.

LovesToPM — Sat, 01 Jun 2019 18:50:51 GMT

@Katvondanzig wrote:
I did about two hours ago still no response from them. Any idea how long it usually takes to get one?

During business hours, they strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.

Re: No service, phone not working at all.

Katvondanzig — Sat, 01 Jun 2019 19:32:22 GMT

That’s really frustrating.

Well I tried the lost or stolen phone option and I could do it but it hasn’t resolved my issue.

Re: No service, phone not working at all.

GinYVR — Sat, 01 Jun 2019 19:35:39 GMT

@KatvondanzigSorry to hear about your issues, we all have to wait inline for the moderators.

Re: No service, phone not working at all.

salimd — Sat, 01 Jun 2019 19:37:51 GMT

Hey there, did you make sure that the phone you are using is not reported lost or stolen? Use this link to check using your IMEI.

http://mobility.telus.com/devicecompatibilitycheck/?locale=en

Re: No service, phone not working at all.

edpalla — Thu, 06 Jun 2019 21:37:37 GMT

have not been able to sign into my account, had to create a new one, i have no service here in hope bc, whats going on, can't find a way to contact a human the robot sucks

Re: No service, phone not working at all.

computergeek541 — Thu, 06 Jun 2019 21:42:48 GMT

@edpalla wrote:
have not been able to sign into my account, had to create a new one, i have no service here in hope bc, whats going on, can't find a way to contact a human the robot sucks

It would helpful to know when you activated, if the service ever worked, your phone model, when the problems started, etc.

The way to contact Public Mobile is through this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437